502700655-4-27-2023-27-AS-KHOS-CRGRAP-20230503125128

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 502700655
Report Date: 04/27/2023
Date Signed: 04/27/2023 02:01:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2023 and conducted by Evaluator Jason Lund

COMPLAINT CONTROL NUMBER: 27-AS-20230117141115

FACILITY NAME:	PRESTIGE CARE CENTER II		FACILITY NUMBER:	502700655
ADMINISTRATOR:	MCNEAL, TANISHA		FACILITY TYPE:	735
ADDRESS:	1800 VALPARAISO		TELEPHONE:	(209) 534-3245
CITY:	TURLOCK	STATE: CA	ZIP CODE:	95382
CAPACITY:	6	CENSUS: 4	DATE:	04/27/2023
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Administrator Tanisha McNeal		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff speaks inappropriately to clients in care

Staff does not ensure clients needs are being met in a timely maner

Staff person engages in verbal altercations in the presence of residents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jason Lund arrived unannounced to complete a complaint investigation. LPA Lund met with Administrator Tanisha McNeal and explained the reason for the visit.

Staff speaks inappropriately to clients in care- Based on interviews with staff, clients and witnesses. LPA Lund did a record review of the facility records and there were no reports of staff speaking inappropriately to clients in care at the facility. Staff had individual training on clients’ rights and how to communicate with clients in care. LPA Lund interviewed three of four clients in care, and they stated that staff had not spoken inappropriately to them.
Based on interviews with staff, clients, witnesses, and records review. The lack of evidence or preponderance of evidence standards has not been met; therefore, the above allegation(s) is found to be UNSUBSTANTIATED.

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Stephenie Doub
LICENSING EVALUATOR NAME: Jason Lund
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 27-AS-20230117141115

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833

FACILITY NAME: PRESTIGE CARE CENTER II	FACILITY NUMBER: 502700655
	VISIT DATE: 04/27/2023

NARRATIVE

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Staff does not ensure clients needs are being met in a timely manner- Based on records review, observation, interviews with staff, clients and witnesses. Records reviewed shows that residents have a Functional Capability Assessment for each client in care. Interviews with staff, clients, witness and observation the clients needs are being met in a timely manner. The facility staff does have a dog that comingles with clients in care and has a Physical Plant Policy for Prestige Care Center and Prestige Care Center 11. The policy states the following Pets owned by the consumers will not be permitted. Pets are allowed to visit the residents at the facility. The pet may not be left alone at the facility. The pet will weigh no more than 80 lbs. The visitor must provide the pet’s shot records, per license, and the residents be agreeable for the visitation of the pet. The pet’s owner or person bringing the pet for visitation is responsible for feeding and cleaning up after the pet. Pets causing a disturbance at the facility are not allowed.
Based on interviews with staff and, records review and observation. The lack of evidence or preponderance of evidence standards has not been met; therefore, the above allegation(s) is found to be UNSUBSTANTIATED.

Staff person engages in verbal altercations in the presence of residents-
Based on interviews with staff, clients and witnesses. LPA Lund did a record review of the facility and there were no reports of verbal altercations in the presence of residents. Staff had individual training on clients’ rights and floor orientation with clients in care. LPA Lund interviewed three of four clients in care, and they stated that they have never witnessed staff have verbal altercations between staff and staff.
Based on interviews with staff, clients, witnesses, and records review. The lack of evidence or preponderance of evidence standards has not been met; therefore, the above allegation(s) is found to be UNSUBSTANTIATED.

The Department (CCLD) has found the allegations. Unsubstantiated.

A finding that the complaint allegation(s) are UNSUBSTANTIATED means that although the allegation(s) may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred.

An exit interview was conducted with Administrator Tanisha McNeal and report left.

SUPERVISORS NAME: Stephenie Doub
LICENSING EVALUATOR NAME: Jason Lund
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2023

LIC9099 (FAS) - (06/04)

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