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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 502700864
Report Date: 04/09/2025
Date Signed: 04/09/2025 05:42:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/30/2024 and conducted by Evaluator Renee Campbell
COMPLAINT CONTROL NUMBER: 27-AS-20241030163232
FACILITY NAME:SHELTERING ARMS LLCFACILITY NUMBER:
502700864
ADMINISTRATOR:DHILLO, JATINDERFACILITY TYPE:
735
ADDRESS:1112 TWILIGHT DRIVETELEPHONE:
(209) 535-7588
CITY:CERESSTATE: CAZIP CODE:
95307
CAPACITY:4CENSUS: 4DATE:
04/09/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Davinder Dhillon, CaregiverTIME COMPLETED:
06:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not have proper training to meet resident's needs.
Staff locked resident in room.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 04/09/2025, Licensing Program Analyst (LPA) Renee Campbell arrived to present findings for a complaint. LPA Campbell met with Davinder Dhillon, Caregiver and explained the purpose of the visit.

In regards to the allegation that staff did not have proper training to meet resident's needs. All staff obtained training either online or with the administrator. S4 stated, “I got the course online and a training with JD” and S5 reported “Everyone there was trained by JD and or online”.

In regards to if staff locked a resident in their room, S5 stated ”No I haven’t seen that.” And S2 stated, “No residents have been locked in bedrooms or closet that I know of. There are no locks on the closets.” When asked if any staff had locked a resident in their room or in a closet, S4 stated no.

Based on all the information collected by the Department there is not a preponderance of evidence to prove the allegation occurred, therefore this allegation is UNSUBSTANTIATED.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Renee Campbell
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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