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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 502701372
Report Date: 04/15/2026
Date Signed: 04/15/2026 01:34:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2026 and conducted by Evaluator Arielle Pascua
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20260320160053
FACILITY NAME:ALAMO HEALTH MANAGEMENT OF TURLOCKFACILITY NUMBER:
502701372
ADMINISTRATOR:RICHARDSON, CHELSEYFACILITY TYPE:
735
ADDRESS:1617 COLORADO AVENUETELEPHONE:
(415) 710-7538
CITY:TURLOCKSTATE: CAZIP CODE:
95382
CAPACITY:84CENSUS: 67DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Chelsey Richardson TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff did not distribute resident's medication as prescribed
Staff violated residents personal rights
INVESTIGATION FINDINGS:
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On 04/15/2026, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to deliver complaint findings for the allegations above. LPA met with Facility Designated Administrator (FDA), Chelsey Richardson and explained the purpose of the visit.

Current census was 67. A brief interview with FDA Richardson was conducted.
Allegation: Staff did not distribute resident's medication as prescribed
It was alleged that staff did not distribute resident's medication as prescribed. During the course of this investigation, the department conducted interviews and reviewed facility records. Based on interviews conducted, it was learned that Resident 1 (R1) has a history of frequent medication refusals which is supported by the medication administration records. Staff reported that the facility has been coordinating with R1's physician and case worker to ensure medications are offered appropriately. A review of R1's records further indicate that R1 routinely refuses medication when offered. Based on the information gathered, there is not sufficient evidence to prove that the staff did not distribute resident's medication as prescribed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Arielle Pascua
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20260320160053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ALAMO HEALTH MANAGEMENT OF TURLOCK
FACILITY NUMBER: 502701372
VISIT DATE: 04/15/2026
NARRATIVE
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Allegation: Staff violated residents personal rights
It was alleged that staff violated residents personal rights. During the course of this investigation, the department conducted interviews and reviewed facility records. Based on interviews gathered, it was denied by 3 facility staff members that they violated R1's personal rights. The investigation revealed that on or around 03/16/2026, R1 requested that a movie being shown in a common resident area be changed, stating it was inappropriate. Facility staff reported that in response security turned off the movie and offered R1 alternative viewing options and activities. However, R1 reportedly became verbally and physically agitated. A review of the facility records, including video footage, supported the statement provided by staff. Additionally, the movie in question did not contain inappropriate content. Based on the information gathered, there is not sufficient evidence to prove that the staff violated the residents personal rights.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

There were no deficiencies observed or cited at this time.

Exit Interview
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Arielle Pascua
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
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