502701702-8-4-2026-27-AS-LKIG-DX4VD4-20260819162007

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 502701702
Report Date: 08/04/2026
Date Signed: 08/04/2026 03:44:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2026 and conducted by Evaluator Michael Bilger

COMPLAINT CONTROL NUMBER: 27-AS-20260728181630

FACILITY NAME:	GOLDEN AGE LIVING NEWMAN		FACILITY NUMBER:	502701702
ADMINISTRATOR:	TIMOTEO, JANINE		FACILITY TYPE:	740
ADDRESS:	305 CINNAMON TEAL WAY		TELEPHONE:	(559) 770-1508
CITY:	NEWMAN	STATE: CA	ZIP CODE:	95360
CAPACITY:	6	CENSUS: 4	DATE:	08/04/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Janine Timoteo		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Client was not treated with dignity and respect by staff
Facility did not provide client food meeting nutritional guideline minimums

INVESTIGATION FINDINGS:

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On 8-4-2026 at 1:30pm, Licensing Program Analyst (LPA) Michael Bilger arrived unannounced to open and investigate the complaint allegations noted above. LPA met with house manager Carl Alvarez and explained the purpose of the visit. Administrator Janine Timoteo was made aware of LPAs visit and purpose via phone. During this investigation, LPA conducted interviews with three residents in care and three staff members. LPA also conducted a facility observation and reviewed facility file documentation including but not limited to: Physician's report, facility menu, and progress notes pertaining to resident1 (R1).

Allegation: Client was not treated with dignity and respect by staff. LPA conducted interviews and record reviews as noted above. It was alleged that staff spoke in a derogatory manner regarding a resident's food preferences. Based on interviews and record reviews, it was revealed that no corroborated statements or other evidence existed to prove the above allegation. Interviews revealed staff do not make negative remarks regarding residents' food choices. {Cont. on 9099C}

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Michael Bilger
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 27-AS-20260728181630

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: GOLDEN AGE LIVING NEWMAN	FACILITY NUMBER: 502701702
	VISIT DATE: 08/04/2026

NARRATIVE

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Additionally, interviews conducted did not reveal any other evidence of staff not treating residents with dignity and respect in any other form. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED.

Allegation: Facility did not provide client food meeting nutritional guidelines. LPA conducted interviews, observation, and record reviews as noted above. Record reviews revealed staff have consistently offered various food choices and to accommodate resident1 (R1) food preferences and diet including but not limited to: Soups, vegetables, fruits, bread, and beverages. Interviews and record reviews further revealed R1 has chosen to purchase own food from an outside source. An observation conducted revealed facility has appropriate amounts of food items on hand to meet general nutritional guidelines for residents' diets, and matching current menu items. Observation conducted further revealed that staff offers diabetic options to appropriate residents in care. Interviews conducted did not reveal any corroborated statements of staff not offering residents food appropriate to meet regulatory nutritional guidelines. As a result, there is not a preponderance of evidence to conclude that facility is not providing a resident with food meeting nutritional guidelines, therefore, this allegation is UNSUBSTANTIATED.

A finding of unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted with house manager and a copy of this report was provided.

SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Michael Bilger
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026

LIC9099 (FAS) - (06/04)

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