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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 503605107
Report Date: 06/30/2026
Date Signed: 06/30/2026 10:14:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2026 and conducted by Evaluator Erica Pacheco
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260423102807
FACILITY NAME:EMANUEL LUTHERAN DAY CAREFACILITY NUMBER:
503605107
ADMINISTRATOR:LAURA MARQUEZFACILITY TYPE:
830
ADDRESS:324 COLLEGE AVE.TELEPHONE:
(209) 523-4531
CITY:MODESTOSTATE: CAZIP CODE:
95350
CAPACITY:20CENSUS: 14DATE:
06/30/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Laura MarquezTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff are operating out of ratio.
INVESTIGATION FINDINGS:
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On 06/30/2026, Licensing Program Analyst (LPA) Erica Pacheco conducted an unannounced complaint inspection to provide finding regarding the above allegation. LPA met with Director Laura Marquez, toured the facility inside and outside and a census was taken. LPA explained and discussed the allegation and finding with Director.

LPA investigated the above allegation. During the investigation, LPA interviewed staff and parents, conducted facility observations, and reviewed and obtained facility records. After interviews and reviews of records, it was determined that facility has been operating out of ratio in the morning on occassion. Based on documentation of the staff timesheets and children’s sign in/out sheets, the facility was operating out of ratio on April 9, 2026 & April 23, 2026. On both dates, there were a total of 7 infants or toddlers in the care of 1 teacher from 6:30am until 8:00am when the next staff member arrived.

(continued on 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Erica Pacheco
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 04-CC-20260423102807
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: EMANUEL LUTHERAN DAY CARE
FACILITY NUMBER: 503605107
VISIT DATE: 06/30/2026
NARRATIVE
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Based on LPA's observations and interviews, the preponderance of the evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, a Type B deficiency is cited on the attached LIC 9099D.

An exit interview conducted with Director Laura Marquez. A copy of this report and Appeal Rights were provided and discussed.

A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Erica Pacheco
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 04-CC-20260423102807
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: EMANUEL LUTHERAN DAY CARE
FACILITY NUMBER: 503605107
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/30/2026
Section Cited
CCR
101416.5(b)
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101416.5 Staff-Infant Ratio
(b) There shall be a ratio of one teacher for every four infants in attendance.
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Director will implement a plan in writing of how facility will remain in ratio including a copy of staff members' work schedules. It will also include a plan on the how facility plans to document when teachers from the preschool rooms come over to help the infant room.
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Based on documentation, the facility was operating out or ratio on two dates in April. This poses a potential risk to the health and safety of children in care.
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All documents will be submitted to Community Care Licensing Office by the Plan of Correction due date, 07/30/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Erica Pacheco
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2026 and conducted by Evaluator Erica Pacheco
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260423102807

FACILITY NAME:EMANUEL LUTHERAN DAY CAREFACILITY NUMBER:
503605107
ADMINISTRATOR:LAURA MARQUEZFACILITY TYPE:
830
ADDRESS:324 COLLEGE AVE.TELEPHONE:
(209) 523-4531
CITY:MODESTOSTATE:CAZIP CODE:
95350
CAPACITY:20CENSUS: 14DATE:
06/30/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Laura MarquezTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff did not prevent daycare children from causing harm to another daycare child.
INVESTIGATION FINDINGS:
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On June 30, 2026, Licensing Program Analyst (LPA) Erica Pacheco conducted an unannounced complaint inspection to provide findings regarding the above allegation. LPA met with Director Laura Marquez, toured the facility inside and outside and a census was taken. LPA explained and discussed the allegation and findings with Director.
LPA investigated the above allegation. During the investigation, LPA interviewed staff and parents, conducted facility observations, and reviewed and obtained facility records. Due to inconsistent statements obtained, the information did not corroborate the allegation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiencies are being cited during today’s visit. Exit interview conducted with the Director. Appeal rights were provided and discussed. A Notice of Site Visit was given and will be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Erica Pacheco
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4