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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 503810288
Report Date: 10/27/2025
Date Signed: 10/27/2025 02:07:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2025 and conducted by Evaluator Erica Pacheco
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250902151929
FACILITY NAME:TRINITY PRESCHOOLFACILITY NUMBER:
503810288
ADMINISTRATOR:TORREZ, CASSANDRAFACILITY TYPE:
860
ADDRESS:1600 CARVER RDTELEPHONE:
(209) 578-5625
CITY:MODESTOSTATE: CAZIP CODE:
95350
CAPACITY:109CENSUS: 40DATE:
10/27/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Cassandra TorrezTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not ensure child's diapering needs are being met
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 10/27/2025, Licensing Program Analyst (LPA) Erica Pacheco conducted an unannounced complaint inspection to provide findings regarding the above allegation. LPA met with Director Cassandra Torrez, toured the facility inside and outside and a census was taken. LPA explained and discussed the allegation and findings with Director.
LPA investigated the above allegation. During the investigation, LPA interviewed staff and parents, conducted facility observations, and reviewed and obtained facility records. Due to inconsistent statements obtained, the information did not corroborate allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiencies are being cited during today’s visit. Exit interview conducted with the Director, Cassandra Torrez. Appeal rights were provided and discussed. A Notice of Site Visit was given and will be posted for 30 days.
Unsubstantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Erica Pacheco
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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