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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 503908346
Report Date: 04/21/2026
Date Signed: 04/21/2026 11:52:12 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2026 and conducted by Evaluator Aurelio Mendoza
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260217095130
FACILITY NAME:FERNANDEZ, SYLVIA FAMILY CHILD CAREFACILITY NUMBER:
503908346
ADMINISTRATOR:FERNANDEZ, SYLVIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(209) 607-0157
CITY:CERESSTATE: CAZIP CODE:
95307
CAPACITY:14CENSUS: 2DATE:
04/21/2026
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Licensee Sylvia FernandezTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Licensee does not follow reporting requirements
INVESTIGATION FINDINGS:
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On 04/21/2026, Licensing Program Analyst (LPA) Aurelio Mendoza conducted an unannounced complaint inspection at the facility to deliver findings for the above allegation. LPA met with Licensee Sylvia Fernandez, toured the home, and explained the purpose of the visit. The investigation included interviews with the complainant, the licensee, parents, and children; a review of facility records; and multiple unannounced inspections.

The investigation into the allegation that Licensee does not follow reporting requirements determined the allegation to be unsubstantiated. Conflicting statements were obtained, and information provided by the reporting party could not be fully corroborated or ruled out. Although concerns were raised about possible incidents that might rise to a reportable level, there was insufficient evidence to determine that the licensee failed to report. LPA provided a consultative review of reporting requirements to ensure the licensee understands when incidents must be reported to Child Care Licensing (continued on LIC9099-C).
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 04-CC-20260217095130
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: FERNANDEZ, SYLVIA FAMILY CHILD CARE
FACILITY NUMBER: 503908346
VISIT DATE: 04/21/2026
NARRATIVE
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This agency determined that the complaint is Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiencies were cited. An exit interview was conducted with Licensee Sylvia Fernandez. Appeal Rights were provided, and a LIC 9213 Notice of Site Visit was issued and must remain posted for 30 days.

SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4