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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 503910081
Report Date: 04/12/2024
Date Signed: 04/12/2024 03:02:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2024 and conducted by Evaluator Anita Tristan
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20240207082734
FACILITY NAME:OLIVER, KELLY FAMILY CHILD CAREFACILITY NUMBER:
503910081
ADMINISTRATOR:OLIVER, KELLYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(209) 840-9716
CITY:OAKDALESTATE: CAZIP CODE:
95361
CAPACITY:14CENSUS: 4DATE:
04/12/2024
UNANNOUNCEDTIME BEGAN:
02:25 PM
MET WITH:Kelly OliverTIME COMPLETED:
04:09 PM
ALLEGATION(S):
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Staff does not transport children in car seats.
INVESTIGATION FINDINGS:
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On 04/12/2024, Licensing Program Analyst (LPA) Anita Tristan and Licensing Program Manager (LPM) Cynthia Brannon conducted an unannounced complaint inspection to provide findings for the above allegations. LPA and LPM met with Licensee, Kelly Oliver. LPA Tristan reviewed the allegation, toured the facility, inside and outside. A census was taken where LPA and LPM observed 4 children in the front day care room. Also present was licensee's adult son and daughter.
Based upon LPA Tristan’s observations and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegation; staff does not transport children in car seats is found to be SUBSTANTIATED.

Per California Code of Regulations, Per Title 22, Division 12, Chapter 3, the following deficiency Type B is being cited (see 9099-D)

Exit interview conducted with Licensee, Kelly Oliver and Appeal Rights were given and discussed.
A notice of site visit was given and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Anita Tristan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2024 and conducted by Evaluator Anita Tristan
COMPLAINT CONTROL NUMBER: 04-CC-20240207082734

FACILITY NAME:OLIVER, KELLY FAMILY CHILD CAREFACILITY NUMBER:
503910081
ADMINISTRATOR:OLIVER, KELLYFACILITY TYPE:
810
ADDRESS:1590 ESTHER CTTELEPHONE:
(209) 840-9716
CITY:OAKDALESTATE: CAZIP CODE:
95361
CAPACITY:14CENSUS: 4DATE:
04/12/2024
UNANNOUNCEDTIME BEGAN:
02:25 PM
MET WITH:Kelly OliverTIME COMPLETED:
04:09 PM
ALLEGATION(S):
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9
Staff does not allow parents inside the day care.
Staff leave children unattended in the front yard.
Staff speak inappropriately to day care children.
INVESTIGATION FINDINGS:
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On 04/12/2024, Licensing Program Analyst (LPA) Anita Tristan and Licensing Program Manager Cynthia Brannon conducted an unannounced complaint inspection. The purpose of the inspection was to deliver investigation findings. LPA and LPM met with Licensee, Kelly Oliver. A tour of the facility was conducted, and a census was taken. LPA and LPM observed 4 children in the front day care room. Also present was licensee's children.
During the course of the investigation, LPA received and reviewed pertinent documentation, which included facility children’s roster, reviewed personnel files, and the facility’s Criminal Record Clearance printout. LPA also conducted interviews; however, based on inconsistent statements during interviews, the allegations are UNSUBSTANTIATED. Although these allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations.

Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiency is cited during today’s visit. Exit interview conducted with the Licensee, Kelly Oliver.
A notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Anita Tristan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20240207082734
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: OLIVER, KELLY FAMILY CHILD CARE
FACILITY NUMBER: 503910081
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/12/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/26/2024
Section Cited
CCR
102417(k)
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102417(k) Operation of a Family Child Care Home- (k) All vehicle occupants must be secured in an appropriate restraint system. This requirement was not met as evidenced by:
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Licensee is to review the CCL video “TRANSPORTING CHILDREN.” Licensee is to submit a written statement that she has reviewed the video and submit new written protocol
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Based on interview with Licensee the proper seat restraint system was not used when transporting children in care. Per California Highway Patrol State Law Children under the age of 8 years old must be secured in a car seat or booster seat in the back seat. This poses a potential risk to the Health, Safety and Personal Rights of children in care.
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on how licensee will use the proper seating restraints when transporting children in care by end of business day 04/26/2024
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Anita Tristan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/12/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/12/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3