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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 503910081
Report Date: 11/05/2025
Date Signed: 11/06/2025 11:08:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2025 and conducted by Evaluator Ka Vang
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250910090754
FACILITY NAME:OLIVER, KELLY FAMILY CHILD CAREFACILITY NUMBER:
503910081
ADMINISTRATOR:OLIVER, KELLYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(209) 840-9716
CITY:OAKDALESTATE: CAZIP CODE:
95361
CAPACITY:14CENSUS: 0DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Kelly Oliver, LicenseeTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Provider yells at daycare children.

Provider makes inappropriate comment to daycare child.
INVESTIGATION FINDINGS:
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On 11/06/2025, Licensing Program Analyst (LPA) Ka Vang conducted an unannounced inspection to conclude the complaint investigation that was submitted on 09/10/2025. LPA met with Licensee Kelly Oliver and explained the purpose of today’s inspection was to deliver the investigation findings. A tour of the facility was conducted, and a census was taken.

During the investigation, LPA conducted an inspection and observation of the facility, LPA interviewed Licensee and other parties involved, conducted records review, and obtained copies of facility records. The investigation revealed that on the morning of 09/10/2025, daycare child #1 (C1) was upset and misbehaving, Licensee was attempting to assist with C1 to calm down as C1’s authorized representative arrived at the daycare home to pick up C1 from the daycare due to C1’s misbehaviors. During this investigation, LPA was unable to gather sufficient evidence to determine that Licensee yelled at daycare children and that Licensee made inappropriate comment to a daycare child.

(Continued on LIC9099-C).
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20250910090754
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: OLIVER, KELLY FAMILY CHILD CARE
FACILITY NUMBER: 503910081
VISIT DATE: 11/05/2025
NARRATIVE
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Although the allegations may have happened or are valid. There is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

Per Title 22, Division 12, Chapter 3 of the California Code of Regulations, no deficiency is cited during today’s inspection.

Licensee Kelly Oliver was provided with a copy of appeal rights. Exit interview conducted and report was reviewed with Kelly. This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
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