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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 503911571
Report Date: 12/18/2025
Date Signed: 05/21/2026 05:06:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Erica Pacheco
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20251209110026
FACILITY NAME:LOPEZ, VICTORIA FAMILY CHILD CAREFACILITY NUMBER:
503911571
ADMINISTRATOR:LOPEZ, VICTORIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(209) 672-7832
CITY:MODESTOSTATE: CAZIP CODE:
95350
CAPACITY:14CENSUS: 10DATE:
12/18/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Victoria LopezTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee engaged in a verbal altercation in the presence of day care children.
Licensee handled day care child in a physically inappropriate manner.
INVESTIGATION FINDINGS:
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On 12/18/2025, Licensing Program Analyst (LPA) Erica Pacheco arrived at the facility to conduct an unannounced complaint investigation to gather information to investigate the above allegations. LPA met with Licensee Victoria Lopez, toured the facility and census was taken. LPA explained the allegations to Licensee.
During today’s inspection investigation, video recordings were reviewed, and interview was conducted with Licensee. Due to inconsistent statements obtained, the information did not corroborate allegations, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiencies are being cited during today’s visit. Exit interview conducted with Victoria Lopez. Appeal rights were provided and discussed. A Notice of Site Visit was given and will be posted for 30 days.

Unsubstantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Erica Pacheco
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 04-CC-20251209110026
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: LOPEZ, VICTORIA FAMILY CHILD CARE
FACILITY NUMBER: 503911571
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
01/19/2026
Section Cited
CCR
10243(a)(1)
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102423 Personal Rights (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived ..These rights include, but are not limited to, the following: (1)To be treated with dignity in his/her personal relationship with staff and other persons.
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Licensee will review video on Children's Personal Rights In Child Care video on CCLD website and confirm by writing a statement that she has reviewed and understood video. Licensee will submit by plan of correction due date 01/19/2026.
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Based on video recordings, there is sufficient information indicating that Child #1’s personal rights were being violated as the was a verbal altercation between licensee and a parent and licensee was observed moving the child toward the parent as he could not stay at the daycare. This incident poses a potential risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Erica Pacheco
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
LIC9099 (FAS) - (06/04)
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