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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 503911884
Report Date: 08/31/2023
Date Signed: 08/31/2023 10:14:22 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2023 and conducted by Evaluator Martha DeHaro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20230613103824
FACILITY NAME:DE LA TORRE, YESENIA FAMILY CHILD CAREFACILITY NUMBER:
503911884
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 2DATE:
08/31/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Yesenia De La TorreTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Provider does not provide adequate supervision to day care children.
INVESTIGATION FINDINGS:
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On 08/31/2023, Licensing Program Analyst (LPA) Martha De Haro, conducted an unannounced complaint inspection to provide findings regarding the above allegation. LPA met with licensee Yesenia De La Torre, toured the facility, and took a census. LPA explained and discussed the allegation and findings with Ms. De La Torre.

LPA investigated the above allegation. During the course of the investigation, LPA interviewed staff, parents, conducted facility observations, and reviewed and obtained facility records. During licensee’s interview, she indicated that she has allowed her 16 year old son to watch the daycare children when she has needed to leave, sometimes occurring twice a week. Based upon information gathered through interviews and facility records, the evidence standard has been met, therefore, the above listed allegation is found to be SUBSTANTIATED.

Per California Code of Regulations Title 22 Division 12 Chapter 1, the following deficiency is being cited (see LIC 9099-D).

An exit interview was conducted with Ms. De La Torre. A copy of this report and Appeal Rights were provided and discussed with Ms. De La Torre. Notice of Site Visit to be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rene Mancinas
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 08/31/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20230613103824
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: DE LA TORRE, YESENIA FAMILY CHILD CARE
FACILITY NUMBER: 503911884
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/31/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/14/2023
Section Cited
CCR
102417(a)
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The licensee shall be present in the home and shall ensure that children in care are supervised at all times. When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence.
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Licensee has been made aware that children can only be left alone with a qualified adult during daycare hours. Licensee was provided with resources available to providers via the Department’s website. Website information and steps for accessing the videos was provided.
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Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day. This requirement was not met as evidenced through interviews with licensee. This poses a potential risk to the health, safety, and personal rights of children in care.
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Licensee agrees to watch a training video on Supervising Children in Family Child Care and submit a written statement of what she learned from the video via email by the Plan of Correction Due date, 09/14/23.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rene Mancinas
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 08/31/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3