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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 504700032
Report Date: 02/03/2026
Date Signed: 04/15/2026 01:58:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2025 and conducted by Evaluator Ruben Perez
COMPLAINT CONTROL NUMBER: 47-HC-20251007093733
FACILITY NAME:WAY IN-HOME CARE SERVICES, THEFACILITY NUMBER:
504700032
ADMINISTRATOR:WOOD, JENNIFERFACILITY TYPE:
300
ADDRESS:1911 TRAIL WAYTELEPHONE:
(209) 447-6644
CITY:TURLOCKSTATE: CAZIP CODE:
95382
CAPACITY:CENSUS: DATE:
02/03/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:TIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Home Care Aides do not have a criminal record clearance prior to caring for clients.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On February 3, 2026, Enforcement Analyst (EA) Ruben Perez conducted a follow-up telephone call with licensee, Jennifer Wood, to discuss the above-referenced allegation. During the call, EA Perez interviewed Jennifer regarding the company’s caregiver onboarding process, with particular focus on background checks and registration with the Home Care Aide (HCA) Registry. Additionally, EA Perez reviewed personnel files and payroll records to verify compliance with licensing requirements.

Based on EA's observations and interviews, the EA concluded that there was not enough evidence to show that the organization violated the allegation(s) listed above, therefore, the above allegation(s) is found to be UNSUBSTANTIATED.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ruben Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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