504700032-4-22-2026-47-HC-WSCT-DTYQT6-20260511122634

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 504700032
Report Date: 02/04/2026
Date Signed: 04/22/2026 03:24:42 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2026 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20260112094707

FACILITY NAME:	WAY IN-HOME CARE SERVICES, THE		FACILITY NUMBER:	504700032
ADMINISTRATOR:	DESIREE ARZAGA		FACILITY TYPE:	300
ADDRESS:	1911 TRAIL WAY		TELEPHONE:	(209) 447-6644
CITY:	TURLOCK	STATE: CA	ZIP CODE:	95382
CAPACITY:		CENSUS:	DATE:	02/04/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:			TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Home Care Organization is financially abusing client.

INVESTIGATION FINDINGS:

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This is an amended report.

On February 4, 2026, Enforcement Analyst Perez conducted a phone interview with licensee Jennifer Wood to investigate the above allegation. EA Perez introduced himself, explained the purpose of the interview, and asked questions regarding client contracts and the organization’s financial structure. The licensee provided a sample contract and described their communication process with clients. Jennifer confirmed her awareness of all labor codes and laws overseen by the Department of Industrial Relations. EA Perez verified that the organization was in full compliance with the requirements of the Home Care Services Branch.

Based on EA's observations and interviews, the EA concluded that there was not enough evidence to show that the organization violated the allegation(s) listed above, therefore, the above allegation(s) is found to be UNSUBSTANTIATED.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ruben Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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