Licensing Program Analyst Charlie Yang contacted the facility via telephone to conduct a case management on 03/16/2021 due to concerns about the facility physical plant. LPA identified himself and discussed the purpose of the call and the elements of the case management with Business Services Manager Joyce Prasad.
The purpose of the case management visit was to follow up on a concern learned through an incident report. The following concerns were addressed:
Bed bugs were discovered in the facility and facility response
Extermination procedures and scheduling to completely eradicate the bed bug issue
Ongoing pest control on a monthly basis and continual review for bed bugs
An exit interview was conducted, and a copy of this report was given to Joyce Prasad via e-mail due to Covid-19 precautions. Business Services Manager Joyce Prasad will return report via email.
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