LPA Jensen interviewed 10 residents and 1 resident family member. The majority of residents stated they have had no issues with their personal items missing or not safeguarded. 1 of 10 residents stated that his clothing disappears and reappears on occasion. 1 of 10 residents stated that her door remains locked to prevent any items from disappearing due to a resident that has a habit of wandering into other client’s rooms. LPA Jensen interviewed a housekeeping staff member who explained that only a single resident’s laundry is washed per load. All clothing that can labeled is labeled. After clothing is washed and dried it is hung up and organized based on room number. LPA Jensen reviewed facility theft and loss policy as well as the facility training records for theft and loss which state staff are trained on the theft policy annually. The theft and loss policy states that upon admission, an inventory of personal property will be completed. The list must be verified by the resident or responsible party. Items on the list will be engraved or marked for identification and the facility is not liable for items not on the list and that the facility will provide a locked drawer at the request of and at the expense of the resident. While it is possible that at some point an item was inadvertently misplaced the allegation of “staff did not safeguard resident’s personal items” is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it.

An exit interview was conducted and a copy of this report and appeal rights were provided.

LPA Jensen returned on the morning of 5/10/24 to provide report due to technical difficulties with printer