Licensing Program Analyst Avelina Martinez contacted the facility via telephone to conduct a case management on 03/15/2021 due to COVID-19 and pre-cautionary measures. LPA identified herself and discussed the purpose of the call and the elements of the case management with Prithika Singh.
The purpose of the case management visit is to follow up on various concerns learned throughout a complaint investigation. The following concerns were discovered:
Heating and air: The facility has thermostats that control single and shared rooms. Shared room temperatures are set to meet the needs of both residents. If residents are cold, the facility provides additional blankets.
Facility Menu: The facility has a daily menu next to the dinning area and kitchen. The facility will provide residents with a weekly written menu upon request.
Call button: The facility has call buttons in residents room; in addition, the facility offers bell for additional call services. Facility administrator will provide a bell to residents who request one.
An exit interview was conducted, and a copy of this report was given to Prithika Singh via e-mail due to covid-19 precautions. Prithika Singh will return report via email.
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