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13 | Licensing Program Analyst Avelina Martinez contacted the facility via telephone to deliver investigation findings on 03/15/2021 due to COVID-19 and pre-cautionary measures. LPA identified herself and discussed the purpose of the call and the elements of the allegations with Prithika Singh.
Throughout the course of the investigation, LPA Martinez toured the facility, conducted interviews and reviewed facility documents. During the investigation, residents reported they were satisfied with the care they are receiving. Moreover, Resident 1 (R1) reported submitting complaints to the administrator in the past. R1 reported all complaints were corrected in a timely manner, and is now satisfied with the care. Resident 2 (R2) reports receiving medication on time, and no issues with showering services. Resident 3 (R3) reports receiving medication on time, and has no concerns about the care. Resident 4 (R4) reports receiving showering services, and is satisfied with the showering care.
Due to the above noted information, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, and therefore the allegations are unsubstantiated.
An exit interview was conducted with Prithika Singh via telephone, and a copy of this report was provided to Prithika Singh via email, and an electronic email read receipt confirms receiving these documents.
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