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13 | Licensing Program Analyst (LPA) Ruth Wallace contacted Administrator via telephone to conduct a initial 10-day complaint investigation due to COVID-19 and pre-cautionary measures. LPA identified herself and discussed the purpose of the call and the allegations with Administrator.
Allegations:
Medication is not being administrated appropriately
Staff yell at residents
Staff fail to meet residents care needs
Staff physically abusive towards resident
Staff not allowing resident access to food service
Staff are not safeguarding resident's property
The Administrator was advised that at this time the complaint is unfounded because the facility where resident (R1) belongs is a skilled nursing and rehabilitation which is Department of Public Health; therefore the allegations are deemed UNFOUNDED for Community Care Licensing and will be cross reported to Department of Public Health.
An exit interview was conducted with Administrator via telephone and a copy of this report and appeal rights was provided to the Administrator via email and an electronic email read receipt confirms receiving this document. Administrator will send 9099 back via email signed to LPA Wallace.
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