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13 | Licensing Program Analyst (LPA) Kerry Hiratsuka arrived at the facility unannounced to conduct a Complaint Investigation Visit. LPA conducted COVID-19 Precautionary prescreening, and wore a surgical mask while at facility. LPA was screened by
LPA investigated the allegation “Licensee refused visitation.” LPA Hiratsuka interviewed staff and reviewed past reports created by Community Care Licensing Division (CCLD).
This complaint came in early May 2022. Complaint 25-AS-20220503112603, which had the allegation of “Facility is not allowing residents to have visitors without making an appointment in advance of visits,” was substantiated and delivered on 05/16/2022, which was shortly after this complaint was made. LPA interviewed Melanie Byrd, Residential Services Supervisor (RSS), on 06/02/2022, and RSS stated the facility did at one time require appointments but has since ceased and allows unannounced visits.
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