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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 515404623
Report Date: 05/14/2024
Date Signed: 05/14/2024 12:46:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/08/2024 and conducted by Evaluator Laura Chavez
COMPLAINT CONTROL NUMBER: 13-CC-20240208082049
FACILITY NAME:KRUSE, ORALIA FAMILY CHILD CARE HOMEFACILITY NUMBER:
515404623
ADMINISTRATOR:KRUSE, ORALIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 695-1405
CITY:LIVE OAKSTATE: CAZIP CODE:
95953
CAPACITY:14CENSUS: 6DATE:
05/14/2024
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Oralia KruseTIME COMPLETED:
12:55 PM
ALLEGATION(S):
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Licensee verbally abuses children in care

Licensee is operating outside of license terms and conditions
INVESTIGATION FINDINGS:
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On 5/14/2024 at 12:00pm, Licensing Program Analyst (LPA) Laura Chavez conducted an unannounced follow-up complaint inspection to the facility and met with licensee Oralia Kruse. It was alleged that the licensee verbally abuses children in care and that the licensee is operating outside the terms and conditions of her license. In an interview conducted on 2/12/2024 licensee Oralia Kruse denied the allegations and stated on occasion she may have to speak to children firmly to stop them from biting, hitting, and or throwing toys to prevent a child from being hurt. Licensee said she does not permit more children in her care at one time than is allowed within the terms of her license.

Interviews conducted on 3/21/2024 with Child #1, Child #2, and Child #3 between 3:05pm - 3:18pm denied the licensee verbally abused them or any other child in care.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20240208082049
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: KRUSE, ORALIA FAMILY CHILD CARE HOME
FACILITY NUMBER: 515404623
VISIT DATE: 05/14/2024
NARRATIVE
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Interviews conducted on 4/11/2024 with Parent #1 (P1), Parent #2 (P2), Parent #3 (P3), and Parent #4 (P4) between 3:22pm – 4:27pm denied having knowledge of the licensee verbally abusing their child(ren) or any child in care. An interview on 4/12/2024 with Parent #5 (P5) between 3:04pm – 3:09pm denied having knowledge of the licensee verbally abusing her child or any child in care. In an interview conducted on 4/15/2024 with Parent #6 (P6) between 2:29pm - 2:35pm denied having knowledge of the licensee verbally abusing her child or any other child in care. Interviews with P1 – P6 stated they do not understand the terms and conditions that the licensee is required to operate under and could not speak to the allegation.

Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated.

An exit interview was conducted, and the report was reviewed with the licensee, Oralia Kruse. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2