515408212-6-29-2023-13-CC-EVIA-CTWJNR-20230720071222

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 515408212
Report Date: 06/29/2023
Date Signed: 06/29/2023 02:25:41 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2023 and conducted by Evaluator Jackie Helton

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20230530153941

FACILITY NAME:	GILCHRIST, NATALIE FAMILY CHILD CARE HOME		FACILITY NUMBER:	515408212
ADMINISTRATOR:			FACILITY TYPE:	810
ADDRESS:			TELEPHONE:
CITY:		STATE:	ZIP CODE:
CAPACITY:	8	CENSUS: 7	DATE:	06/29/2023
		UNANNOUNCED	TIME BEGAN:	02:10 PM
MET WITH:	Natlaie Gilchrist		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee yells at day care children.
Licensee makes inappropriate comments about day care children while they are present.
Licensee leaves day care children unattended.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On June 9, 2023, at 12:56 PM, Licensing Program Analyst (LPA) J. Helton conducted an unannounced complaint inspection and met with licensee Natalie Gilchrist. It was alleged that licensee yells at day care children, makes inappropriate comments about children, specifically that they are annoying. Also, it is alleged that licensee leaves children unattended.
During the visit, LPA interviewed licensee about the allegations. Licensee denied all allegations. Licensee stated she does not yell at the children; on occasion she may have to raise her voice to get their attention. Licensee stated that she had a conversation with a parent when she commented that a child (C1) could grow up to be a soccer player because of the way she throw’s herself on the ground. Licensee stated she never made any inappropriate comments about C1, or any other child in care. Licensee stated that one incident recently, she had an ill child that could not participate in water play. During that time, she stayed in the house while the child finished her snack and waited for her parent to pick her up. The other children were outside playing and were being supervised by the assistant. License stated she never leaves children unattended.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Jackie Helton
LICENSING EVALUATOR SIGNATURE:	DATE: 06/29/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 13-CC-20230530153941

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: GILCHRIST, NATALIE FAMILY CHILD CARE HOME	FACILITY NUMBER: 515408212
	VISIT DATE: 06/29/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Between the dates of June 16 and June 23, 2023, LPA attempted to interview 4 parents (P1-P4), 3 were successful. P1, P3-P4 all stated they had no concerns or have ever witnessed licensee yelling at the children. P1, P3-P4 stated they have never witnessed or have any concern with the licensee making inappropriate comments about the children. P1, P3-P4 stated they have never witnessed or have any concern with the licensee leaving children unattended. P1 stated the home is an open floor plan and even if licensee is making food, she is basically still right there and can see the children.

On June 23, 2023, LPA interviewed assistant (A1). A1 is a preschool teacher that comes to the home everyday from 9:00 AM to 12:00 PM to teach the children and assist. A1 stated there is no yelling in the home and that she would not work there if there was. She stated that they sometimes they have to raise their voice to say “No or Stop” to get the children’s attention if needed. Stated that is very rare and she always warns them first. A1 stated she has never heard the licensee make inappropriate comments about the children. Regarding leaving children unattended, A1 stated recently an ill child (C1) was waiting to be picked up by her parent and was unable to play outside in water play, due to the safety of the other children. A1 stated she took the other children outside and licensee stayed with C1 until parent arrived.

During the visit, LPA did not observe any children being left unattended, nor hear any yelling or inappropriate remarks. LPA observed the dining room table where C1 was sitting while waiting for parent to arrive.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the Licensee Natalie Gilchrist.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. reinforcement.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Jackie Helton
LICENSING EVALUATOR SIGNATURE:	DATE: 06/29/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 2