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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 525002212
Report Date: 12/16/2025
Date Signed: 12/16/2025 02:09:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Rebecca Knight
COMPLAINT CONTROL NUMBER: 59-AS-20251215135713
FACILITY NAME:MASON'S RESIDENCE IIIFACILITY NUMBER:
525002212
ADMINISTRATOR:MASON, ERICFACILITY TYPE:
735
ADDRESS:60 SHERMAN DRIVETELEPHONE:
(530) 527-3122
CITY:RED BLUFFSTATE: CAZIP CODE:
96080
CAPACITY:5CENSUS: 3DATE:
12/16/2025
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Babe Mason - adminstratorTIME COMPLETED:
02:10 PM
ALLEGATION(S):
1
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9
Client's personal items are missing.- UNSUBSTANTIATED
Staff do not respect client's privacy. - UNSUBSTANTIATED
INVESTIGATION FINDINGS:
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12/16/2025 10:00 AM Licensing Program Analyst (LPA) Rebecca Knight, made an unannounced visit to the facility and met with licensee Babe Mason. The purpose of this visit was to open a complaint investigation.

LPA conducted interviews during the visit.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20251215135713
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: MASON'S RESIDENCE III
FACILITY NUMBER: 525002212
VISIT DATE: 12/16/2025
NARRATIVE
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Client's personal items are missing.- UNSUBSTANTIATED
It was reported that a client's personal belonging was missing.
During the course of the investigation it was learned that the client had misplaced the item and has since found the item.
This allegation is unsubstantiated.


Staff do not respect client's privacy. - UNSUBSTANTIATED
It was reported that staff do not knock on Clients 1's (C1) door before they enter.
During the course of the investigation it was learned that C1 has a hard time hearing some noises and agreed that if staff knocks louder they will be able to hear them and can allow them into their room.
This allegation is unsubstantiated.


This agency has investigated the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED. No deficiencies cited. Exit interview conducted and a copy of the report was provided to administrator Babe Mason,
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2