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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 525002790
Report Date: 04/01/2025
Date Signed: 04/01/2025 10:04:10 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2025 and conducted by Evaluator Rebecca Knight
COMPLAINT CONTROL NUMBER: 59-AS-20250108141502
FACILITY NAME:SERENITY RESIDENTIALFACILITY NUMBER:
525002790
ADMINISTRATOR:PHELPS, ASHLEYFACILITY TYPE:
735
ADDRESS:925 FRANKLIN STTELEPHONE:
(530) 200-2909
CITY:RED BLUFFSTATE: CAZIP CODE:
96080
CAPACITY:4CENSUS: 4DATE:
04/01/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Collin Harris - administratorTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff dispensed supplement that was not prescribed to resident. - UNSUBSTANTIATED
Staff pushed resident. - UNSUBSTANTIATED
Staff confined resident in their room. - UNSUBSTANTIATED
Staff did not ensure resident received timely medical care. – UNSUBSTANTIATED
INVESTIGATION FINDINGS:
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04/01/2025 09:30 AM Licensing Program Analyst (LPA) Rebecca Knight, made an unannounced visit to the facility and met with administrator Collin Harris. The purpose of this visit was to deliver the results of a complaint investigation.

During the course of the investigation LPA conducted interviews and reviewed the following documents: related incident reports, Needs & Services Plan, Physicians Report, physician’s recommendation, Admission Agreement, IPP for 3 clients, staff list with telephone numbers.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 59-AS-20250108141502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SERENITY RESIDENTIAL
FACILITY NUMBER: 525002790
VISIT DATE: 04/01/2025
NARRATIVE
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Staff dispensed supplement that was not prescribed to resident. - UNSUBSTANTIATED

It was reported that staff have been giving a client cannabis oil that is not prescribed to them.

LPA reviewed a physician’s recommendation that states that Client 1 (C1) has seizures and has decreased seizure activity when they take two tablespoons cannabis oil, so continue using it.

3 of 4 staff stated the facility gives C1 cannabis oil.

Administrator stated when C1 moved into the facility they were already taking the oil to control their seizures.

It was determined that medical documentation is on file. This allegation is unsubstantiated.

Staff pushed resident. - UNSUBSTANTIATED

It was reported that staff pushed a client into their room.

During staff interviews it was learned that during a behavior staff walked Client 2 (C2) to their room.

Administrator stated during a behavior a while ago, C2 went to assault staff, they walked C2 to their room.

It was determined that during a behavior staff walked Client 2 (C2) to their room. There is no evidence that staff pushed C2. This allegation is unsubstantiated.

Continued on LIC9099-C

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 59-AS-20250108141502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SERENITY RESIDENTIAL
FACILITY NUMBER: 525002790
VISIT DATE: 04/01/2025
NARRATIVE
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Staff confined resident in their room. - UNSUBSTANTIATED

It was reported that staff held the door closed to a client room.

LPA reviewed an incident report dated 11/10/2024 that states Client 2 (C2) had an escalated behavior and charged staff trying to hit, grab and pull their hair. C2 grabbed onto staffs’ hair pulling them into their room. Staff left the room and shut the door to give C2 quiet time. Staff heard C2 trying to get out of the window and staff went back into the room and stepped in between C2 and the window.

During staff interviews it was learned that during a behavior staff walked Client 2 (C2) to their room and a new staff member closed the door, held it, but opened it again immediately when experienced staff told the new staff to let go as soon as the new staff grabbed the handle.

It was determined that during an escalated behavior a new staff closed a client’s door but opened it up immediately. This allegation is unsubstantiated.

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 59-AS-20250108141502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SERENITY RESIDENTIAL
FACILITY NUMBER: 525002790
VISIT DATE: 04/01/2025
NARRATIVE
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Staff did not ensure resident received timely medical care. - UNSUBSTANTIATED

It was reported that the administrator did not seek timely medical attention for Client 3 (C3).

LPA reviewed an incident report which states on 12/12/2024 the swelling in C1’s face had increased. C3 was taken to the dentist for diagnosis and treatment. C3 would not let the dentist look at their teeth. The dentist requested staff take C3 to the ER to be examined in case C3 had an infection. C3 was taken to the ER at 4:00 PM, examined at 7:00 PM, diagnosed with abscess at 9:00 PM. On 12/13/2024 5:30 AM C3 was transferred to another hospital for treatment with IV antibiotics. Facility staff stayed at the hospital with C3 until their discharge on 12/16/2024.

Staff interviews revealed that C3 showed signs of swelling and discomfort to the mouth on Tuesday 12/10/2024 and C3 was taken in the next day for treatment (12/11/2024).

Administrator stated Staff told them on a Monday (12/09/24) night that C3 didn’t eat their dinner and was holding their face. On Tuesday (12/10/2024), C3 was taken to the dentist who suggested C3 should be taken to the ER in case of infection.

It was determined that on 12/10/24 C3’s face was slightly swollen, C3 was taken to their dentist on 12/12/24 who referred C3 to the ER for treatment. ER transferred C3 to a local hospital for IV antibiotic treatment. This allegation is unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.


No deficiencies cited. Exit interview conducted and a copy of the report was provided to administrator Collin Harris.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4