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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 525407038
Report Date: 04/25/2025
Date Signed: 04/25/2025 09:04:35 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2025 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20250225114038
FACILITY NAME:BUSY BEES PRESCHOOLFACILITY NUMBER:
525407038
ADMINISTRATOR:KNOWLES, BRANDEEFACILITY TYPE:
850
ADDRESS:186 E FIG LANETELEPHONE:
(530) 680-9118
CITY:CORNINGSTATE: CAZIP CODE:
96021
CAPACITY:54CENSUS: 7DATE:
04/25/2025
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Brandee KnowlesTIME COMPLETED:
09:14 AM
ALLEGATION(S):
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Staff handled child in a rough manner
INVESTIGATION FINDINGS:
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On 4/25/25 at 8:40am, Licensing Program Analyst (LPA) Bianca Mendez conducted an unannounced complaint inspection and met with facility representative Brandee Knowles. It was alleged that staff handled child in a rough manner.

Facility representative was interviewed on 3/5/25 at 8:26am and denied having knowledge of the allegation and stated that no staff have handled any children roughly. They stated there have been no issues with staff or any concerns or complaints from parents.

Licensee DeAnn Knowles was interviewed on 3/5/25 at 9:10am and stated that to their knowledge no staff have handled or grabbed children roughly. They do have children that tend to throw fits and throw theirself on the ground.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20250225114038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BUSY BEES PRESCHOOL
FACILITY NUMBER: 525407038
VISIT DATE: 04/25/2025
NARRATIVE
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LPA interviewed staff (S1-S3) on 3/5/25.3 of 3 staff stated no they have not witnessed staff handling children roughly. 3 of 3 staff stated no parents have had concerns.

LPA interviewed children (C1-3) on 3/5/25. LPA was only able to interview 1 of 3 children. 1 of 3 children interviewed stated that their teacher was mean.

LPA interviewed parents (P1-P7) on 3/11/25 and 4/8/25. 6 of 7 parents stated no they had never witnessed staff handling children in a rough manner. 1 of 7 parents stated they had knowledge of staff handling their child roughly. 5 of 7 parents stated they had no concerns or complaints.

During today’s inspection, the facility was toured, LPA observed 3 staff and 7 children in care.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.
Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2