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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 525920064
Report Date: 08/12/2025
Date Signed: 08/12/2025 11:51:38 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2025 and conducted by Evaluator Rebecca Knight
COMPLAINT CONTROL NUMBER: 59-AS-20250806143252
FACILITY NAME:MASON'S RESIDENTIAL HOMES INC #1FACILITY NUMBER:
525920064
ADMINISTRATOR:MASON, GAILFACILITY TYPE:
735
ADDRESS:1460 KIMBALL RDTELEPHONE:
(530) 527-9507
CITY:RED BLUFFSTATE: CAZIP CODE:
96080
CAPACITY:4CENSUS: 4DATE:
08/12/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Gail Mason - licensee / administratorTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide residents’ P&I money in a timely manner. - UNSUBSTANTIATED
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
08/12/2025 11:00 AM Licensing Program Analyst (LPA) Rebecca Knight, made an unannounced visit to the facility and met with administrator Gail Mason. The purpose of this visit was to conduct a complaint investigation.

During the investigation LPA conducted interviews and reviewed daily notes for C1 for the involved dates. The facility received the P&I money on 7/10/25 at midnight which would have made the money available to C1 on 07/11/2025. Administrator confirmed that a check was made out to C1 on 07/11/2025 and available to C1 to receive. However, C1 had left to visit a friend on 7/10/2025 and chose not to return to the facility until 7/13/2025. C1 received their July 2025 P&I money on 07/14/2025. Given the circumstances this is a reasonable time frame for C1 to receive their P&I money.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.

No deficiencies cited. Exit interview conducted and a copy of the report was provided to administrator Gail Mason.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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