543808901-7-7-2026-57-CC-SHEG-DVYP39-20260714105709

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 543808901
Report Date: 07/07/2026
Date Signed: 07/07/2026 02:18:41 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2026 and conducted by Evaluator Sonja Navarrette

PUBLIC

COMPLAINT CONTROL NUMBER: 57-CC-20260517183928

FACILITY NAME:	FAMILY FOCUS WHITENDALE PARK PRESCHOOL		FACILITY NUMBER:	543808901
ADMINISTRATOR:	TANNER, PRUDY J		FACILITY TYPE:	850
ADDRESS:	600 W. BEECH STREET		TELEPHONE:	(559) 732-8932
CITY:	VISALIA	STATE: CA	ZIP CODE:	93277
CAPACITY:	14	CENSUS: 11	DATE:	07/07/2026
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Valissa Elvankeyis Estrada		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff yell at daycare children
Staff inappropriately handled child in care on more than one occasion
Staff made inappropriate comments towards day care children
Staff splash water in the face of the daycare children

INVESTIGATION FINDINGS:

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On 07/07/2026, Licensing Program Analyst (LPA) Sonja Navarrette conducted an unannounced complaint inspection to provide findings. LPA met with Site Supervisor, Valissa Elvankeyis Estrada who accompanied LPA during tour of facility both inside and outside. LPA discussed the allegations and a census was taken.

During the investigation LPA reviewed records, interviewed staff, witnesses and parents who provided inconsistent statements.

Regarding the allegations that staff yell at day care children, staff inappropriately handled a child in care on more than one occasion, staff made inappropriate comments toward day care children, and staff splashed water in the faces of day care children: Interviews with staff revealed that all children are spoken to calmly, with the intent to resolve conflict and redirect behavior.

Continued on LIC 9099-A

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Sonja Navarrette
LICENSING EVALUATOR SIGNATURE:	DATE: 07/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 57-CC-20260517183928

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: FAMILY FOCUS WHITENDALE PARK PRESCHOOL	FACILITY NUMBER: 543808901
	VISIT DATE: 07/07/2026

NARRATIVE

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Staff denied all allegations of physically handling children in care. Staff also reported that children’s faces are washed with water but not splashed. Four out of four parents were interviewed and reported that they do not have any reservations regarding the care being provided by Family Focus Preschool.

The investigation revealed through interviews, LPA’s observations, and review of records, that although the above allegations may have happened or are valid, there is not a preponderance of evidence at this time to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, no deficiency is/are cited during today's visit.
Exit interview conducted and report was reviewed with Site Supervisor Valissa Elvankeyis Estrada.
A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Sonja Navarrette
LICENSING EVALUATOR SIGNATURE:	DATE: 07/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026

LIC9099 (FAS) - (06/04)

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