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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543809731
Report Date: 06/23/2026
Date Signed: 06/23/2026 03:03:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2026 and conducted by Evaluator Norma Lomeli
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20260409082016
FACILITY NAME:NERTO, BERTHA FAMILY CHILD CAREFACILITY NUMBER:
543809731
ADMINISTRATOR:NERTO, BERTHAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 562-9204
CITY:LINDSAYSTATE: CAZIP CODE:
93247
CAPACITY:14CENSUS: 1DATE:
06/23/2026
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Bertha NertoTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff left children unattended.
Staff is not ensuring there are adequate car seats/booster seats for all children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Norma Lomeli arrived at facility to deliver findings and close complaint for the above mentioned allegations. Met with Spanish-speaking Licensee, Berta Nerto who was caring for one school-age child. During the investigation, witnesses revealed that licensee has not left a child unattended during transports or at the family child care home. Licensee states she meets her ratio requirements at her family child care home and during transports. Licensee cares for 12 day care children and her adult son is her qualified assistant who helps her care and transport day care children to school. Licensee states her adult son helps her drive the 12 passenger vehicle that is used to transport day care children. LPA observed a booster car seat that is used by the one toddler she cares for and 12 seat belts for the school-age children.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore the allegation are UNSUBSTANTIATED.
(Continued on LIC9099-C):

Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Norma Lomeli
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 57-CC-20260409082016
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: NERTO, BERTHA FAMILY CHILD CARE
FACILITY NUMBER: 543809731
VISIT DATE: 06/23/2026
NARRATIVE
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Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiencies are cited during today's visit.

An exit interview conducted with Spanish-speaking Licensee, Berta Nerto. A copy of this report and Appeal Rights were provided and discussed with Berta Nerto.

LPA observed director post the Notice of Site Visit Form on parent's board and understands it must remain posted for 30 days.
SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Norma Lomeli
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2026
LIC9099 (FAS) - (06/04)
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