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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543907261
Report Date: 06/10/2024
Date Signed: 06/10/2024 11:38:35 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2024 and conducted by Evaluator Meche Rosales
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20240530141135
FACILITY NAME:RAMOS, DEANNA FAMILY CHILD CAREFACILITY NUMBER:
543907261
ADMINISTRATOR:RAMOS, DEANNAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 595-9455
CITY:DINUBASTATE: CAZIP CODE:
93618
CAPACITY:14CENSUS: 6DATE:
06/10/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Deanna RamosTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Licensee spoke inappropriately to daycare children.
INVESTIGATION FINDINGS:
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On 06/10/2024, Licensing Program Analyst (LPA) Meche Rosales conducted an unannounced complaint inspection at the facility and met with Licensee Deanna. The purpose of this inspection was to deliver the finding for the above-listed complaint allegation. LPA toured the facility and took a census.

During the course of the investigation, LPA Rosales conducted interviews with licensee and daycare parents. Based on the information obtained during the investigation, on at least one occasion licensee spoke inappropriately to daycare children. This agency investigated the complaint and has determined that the complaint allegation was SUBSTANTIATED, meaning the preponderance of evidence standard has been met.

Per California Code of Regulation, Title 22, Division 12, Chapter 3, deficiency was cited (see LIC 9099-D).
An exit interview was conducted with Licensee. Licensee was provided a copy of their appeal rights.
A Notice of Site Visit Form was posted on parent's board and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susie Fanning
LICENSING EVALUATOR NAME: Meche Rosales
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 57-CC-20240530141135
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: RAMOS, DEANNA FAMILY CHILD CARE
FACILITY NUMBER: 543907261
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/10/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/12/2024
Section Cited
CCR
102423(a)(1)
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102423(a)(1)Personal Rights(a)Each child receiving services from a family child care home shall have certain rights that shall not be waived...These rights include, but are not limited to..(1)To be treated with dignity in his/her personal relationship with staff and other persons.

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Licensee stated she would watch a training in regard to personal rights. LPA provided licensee with online department resources (ccld.ca.gov) where licensee can use the informational videos for training on personal rights.
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This requirement is not met as evidenced by:
Based on observation, interviews and record review, the licensee did not comply with the section cited above it was confirmed that on at least one occasion licensee spoke inappropriately to daycare children.
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Licensee stated she would submit via text or email a statement of what was viewed and learned in the training video to the department by POC due date cob 06/12/2024.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susie Fanning
LICENSING EVALUATOR NAME: Meche Rosales
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2024
LIC9099 (FAS) - (06/04)
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