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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543909517
Report Date: 10/16/2025
Date Signed: 10/16/2025 12:53:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2025 and conducted by Evaluator Christopher Burnias
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20250917142040
FACILITY NAME:NAVARRO, TERESA FAMILY CHILD CAREFACILITY NUMBER:
543909517
ADMINISTRATOR:NAVARRO, TERESAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 302-7800
CITY:VISALIASTATE: CAZIP CODE:
93292
CAPACITY:14CENSUS: 7DATE:
10/16/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Teresa NavarroTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Licensee got into an argument with parent’s family member in front of child
Licensee did not treat child with respect
INVESTIGATION FINDINGS:
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On 10/16/2025, Licensing Program Analysts (LPA’s) Christopher Burnias and Lady Cabrera conducted an unannounced complaint inspection at the facility. The purpose of the inspection was to deliver the findings for the above allegations. LPA met with Licensee Teresa Navarro and toured the facility. Licensee is Spanish speaking and LPA Cabrera assisted with translation. During the course of the investigation, LPA interviewed Licensee, staff, witnesses, and made observations at the facility.

Investigation revealed that an interaction occurred between Licensee and a family member of a day care child. According to witnesses the Spanish word “lloron” was used in conversation. The word “lloron” is Spanish slang for “crybaby”. Slang words are words whose meanings are complex and may be used differently in different cultures and can come across as inappropriate. According to Licensee, they used the word to describe the child’s excessive crying behavior and was not intended for use in an offensive manner. Interviews revealed inconsistencies as to whether or not the personal rights of a child were violated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Christopher Burnias
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 57-CC-20250917142040
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: NAVARRO, TERESA FAMILY CHILD CARE
FACILITY NUMBER: 543909517
VISIT DATE: 10/16/2025
NARRATIVE
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Although the above allegations may have happened or is valid, there is not a preponderance of evidence at this time to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiency is cited.
An exit interview conducted with Licensee Teresa Navarro.

A copy of this report and Appeal Rights were provided.

This report shall be made available to the public upon request.

LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Christopher Burnias
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2