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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543911287
Report Date: 12/18/2024
Date Signed: 01/15/2025 01:00:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2024 and conducted by Evaluator Nohemi Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20241029111446
FACILITY NAME:RIOS, ANA FAMILY CHILD CAREFACILITY NUMBER:
543911287
ADMINISTRATOR:RIOS, ANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 920-6360
CITY:POPLARSTATE: CAZIP CODE:
93258
CAPACITY:14CENSUS: 3DATE:
12/18/2024
ANNOUNCEDTIME BEGAN:
04:25 PM
MET WITH:Ana RiosTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Licensee utilized an inappropriate form of punishment with children in care.
INVESTIGATION FINDINGS:
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On 12/18/2024, Licensing Program Analyst (LPA) Nohemi Sanchez conducted unannounced complaint inspection at the facility. The purpose of the inspection was to deliver the findings for the above listed allegation. LPA met with Licensee, Ana Rios explained the allegation, and a census was taken. During the course of the investigation LPA reviewed facility records, and interviewed parents, staff, and children. Investigation revealed the following:

LPA was unable to verify if child was physically placed in the restroom as a form of punishment, but licensee stated children were given the option and asked to utilize the restroom to scream if they were upset.
Based upon observations, and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTATIATED.
Per Title 22, Division 12, Chapter 3, of the California Code of Regulations, the following deficiency is being cited: (see LIC 9099-D). Exit interview conducted with Ana Rios. A copy of this report and Appeal Rights were provided and discussed by licensee, Ana Rios.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Nohemi Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 57-CC-20241029111446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: RIOS, ANA FAMILY CHILD CARE
FACILITY NUMBER: 543911287
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/13/2025
Section Cited
CCR
102423(a)(4)
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Personal Rights…. Each child receiving services from a family child care home shall have certain rights…….To be free from corporal or unusual punishment…..
This Requirement was not met as evidence by:
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Licensee was provided with a copy of the Personal Rights Regulations.
Licensee stated they will watch Community Care Licensing (CCL) video titled “Children’s Personal Rights in Child Care”. This video can be viewed by accessing the Departments website:
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Based on interviews licensee violated personal rights by advising children in care to self-remove themselves and utilize the restroom as a form of isolation. This poses a potential risk to the health and safety, or personal rights of children.
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ccld.childcarevideos.org. Licensee will submit a written statement understanding the regulation to the department by 01/13/2025. Licensee stated they will create a quiet place to allow children to sit and read and self-mediate when children need some space for themselves.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Nohemi Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2024 and conducted by Evaluator Nohemi Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20241029111446

FACILITY NAME:RIOS, ANA FAMILY CHILD CAREFACILITY NUMBER:
543911287
ADMINISTRATOR:RIOS, ANAFACILITY TYPE:
810
ADDRESS:19040 AVE 146 #BTELEPHONE:
(559) 920-6360
CITY:POPLARSTATE: CAZIP CODE:
93258
CAPACITY:14CENSUS: 3DATE:
12/18/2024
UNANNOUNCEDTIME BEGAN:
04:25 PM
MET WITH:Ana RiosTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Licensee encouraged a child in the home to utilize an inappropriate form of punishment with children in care.

Licensee did not ensure that day care children were adequately fed while in care.
INVESTIGATION FINDINGS:
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On 12/18/2024, Licensing Program Analyst (LPA) Nohemi Sanchez conducted unannounced complaint inspection at the facility. The purpose of the inspection was to deliver the findings for the above listed allegations. LPA met with Licensee, Ana Rios explained the allegation, and a census was taken. During the investigation LPA reviewed facility records, and interviewed staff, parents and children. Investigation revealed the following:
For the allegation that licensee encouraged a child in the home to utilize an inappropriate form of punishment with children in care, due to inconsistencies in interviews, LPA was unable to verify that child in the home was enforcing punishment.
For the allegation that licensee did not ensure that day care children were adequately fed while in care, due to the inconsistencies in interviews, LPA was unable to confirm that children were not adequately fed.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Nohemi Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 57-CC-20241029111446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: RIOS, ANA FAMILY CHILD CARE
FACILITY NUMBER: 543911287
VISIT DATE: 12/18/2024
NARRATIVE
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Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiency cited. Exit interview conducted with Ana Rios. A copy of this report and Appeal Rights were provided and discussed by licensee, Ana Rios.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Nohemi Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4