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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543911651
Report Date: 09/16/2024
Date Signed: 09/16/2024 11:24:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2024 and conducted by Evaluator Behatriz Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20240731162545
FACILITY NAME:GOMEZ, BERTHA FAMILY CHILD CAREFACILITY NUMBER:
543911651
ADMINISTRATOR:GOMEZ, BERTHAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 467-9794
CITY:TULARESTATE: CAZIP CODE:
93274
CAPACITY:14CENSUS: 3DATE:
09/16/2024
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Bertha GomezTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Licensee yells at children in care.
INVESTIGATION FINDINGS:
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On 09/16/2024 Licensing Program Analysts (LPA) Behatriz Gonzalez and Licensing Program Manager (LPM) Scott Herring conducted an unannounced complaint inspection and met with Licensee Bertha Gomez to provide the findings for the above allegations. Licensee is Spanish Speaking and Behatriz Gonzalez assisted with interpretation.

The investigation consisted of a review of records, interviews and observations conducted by LPA Gonzalez. LPA also toured the facility, and a census was taken. The facility was found to be in compliance at the time of inspections being conducted on today and on one prior occasion in 2024. Regarding the first allegation, it is determined that the licensee may elevate her tone at times to garner children’s attention, but interviews revealed that children and parents are happy regarding the care that is provided. Furthermore, it was stated that the elevation of tone by the licensee is not performed out of anger but only to get the children’s attention at times.


Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Behatriz Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 57-CC-20240731162545
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: GOMEZ, BERTHA FAMILY CHILD CARE
FACILITY NUMBER: 543911651
VISIT DATE: 09/16/2024
NARRATIVE
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The investigation revealed through interviews, LPA’s observations, and review of records, that although the above allegations may have happened or are valid, there is not a preponderance of evidence at this time to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12 no deficiency is cited. Exit interview conducted with Licensee .

This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Behatriz Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4