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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 545620393
Report Date: 08/17/2026
Date Signed: 08/17/2026 11:34:50 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2026 and conducted by Evaluator Jose Ruiz
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20260702164233
FACILITY NAME:RAMIREZ, LUZ FAMILY CHILD CAREFACILITY NUMBER:
545620393
ADMINISTRATOR:RAMIREZ, LUZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 643-1664
CITY:CUTLERSTATE: CAZIP CODE:
93615
CAPACITY:14CENSUS: 3DATE:
08/17/2026
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Luz Ramirez TIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Licensee left child unsupervised.
INVESTIGATION FINDINGS:
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On 8/17/2026, Licensing Program Analyst (LPA) Jose Ruiz and Licensing Program Manager (LPM) Scott Herring conducted an Unannounced Complaint Inspection to deliver the findings of the above allegation. LPAs met with licensee Luz Ramirez.

A tour of the home was conducted inside and out and a census was taken. The investigation consisted of interviews with the licensee, parents, children, witnesses, observations, and a review of facility records.

Based on the investigation along with the licensee's admission and corroborated interviews, Licensee left a day care child unsupervised for a period of 14 minutes on 07/02/2026. Based on the results of this investigation along with the licensee's admission of leaving the child unsupervised on 07/02/2026, it is determined that the allegation is substantianted and has met the preponderance of evidence standard.

(Continued on LIC9099-C)
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Jose Ruiz
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 57-CC-20260702164233
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: RAMIREZ, LUZ FAMILY CHILD CARE
FACILITY NUMBER: 545620393
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/18/2026
Section Cited
CCR
102417(a)
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CCR 102417(a) Operation of a Family Child Care Home. 102417(a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times. ...This requirement was not met by:
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Licensee Luz Ramirez states she will develop a plan and a written statement outlining how she will remain in compliance with child care laws and regulations. The written statement will address supervision requirements to ensure that daycare children will not be left unsupervised when conducting personal
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Based on interviews and other evidence, it was determined that Licensee left child #1 unsupervised for around 14 minutes on 07/02/2026, which is an immediate risk to the personal rights, health, and safety to the children in care.
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business. Documentation of the written statement shall be submitted to the Fresno South Child Care Regional Office no later than 08/18/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Scott Herring
LICENSING EVALUATOR NAME: Jose Ruiz
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 57-CC-20260702164233
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: RAMIREZ, LUZ FAMILY CHILD CARE
FACILITY NUMBER: 545620393
VISIT DATE: 08/17/2026
NARRATIVE
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Per California Code of Regulations, Title 22, Division 12, Chapter 1, the deficiency is being cited on the attached LIC 9099D. An exit interview conducted with the licensee.

LPA Jose Ruiz informed the licensee Luz Ramirez that this report dated 08/17/2026 that documents one (1) Type A citation which shall be posted for 30 consecutive days. Also, LPA Jose Ruiz informed the licensee to provide a copy of this licensing report dated 08/17/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A copy of LIC 9224 Acknowledgement of Receipt of Licensing Reports was given to the licensee. This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit and the complaint inspection report (9099 and 9099D containing the Type A citation) are provided and required to be posted for 30 days.
SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Jose Ruiz
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3