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13 | Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with licensee, Lisa Ong and informed her the purpose of the visit.
During this visit LPA delivered investigation findings regarding the above allegation.The Department has investigated the complaint alleging: Resident's are left unsupervised at the facility. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. There were conflicting evidence observed during the investigation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
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