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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 547208883
Report Date: 01/08/2026
Date Signed: 01/08/2026 06:10:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/02/2026 and conducted by Evaluator Jacques Leffall
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20260102122333
FACILITY NAME:PEOPLE'S CARE AVENUE 344FACILITY NUMBER:
547208883
ADMINISTRATOR:THOMASSON, SONYAFACILITY TYPE:
738
ADDRESS:14453 AVE 344TELEPHONE:
(559) 798-1655
CITY:VISALIASTATE: CAZIP CODE:
93292
CAPACITY:4CENSUS: 3DATE:
01/08/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Assistant Administrator: Andrue QuirozTIME COMPLETED:
06:30 PM
ALLEGATION(S):
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Staff are verbally abusing the clients
INVESTIGATION FINDINGS:
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On 1/8/26 at 2:30pm Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Assistant Administrator (AA) Andrue Quiroz.

The Department conducted interviews with Assistant Administrator, Staff, and residents regarding the allegation above. 3 residents were present during the visit. Only 1 out of the 3 are able to engage in verbal communication. R1 was able to conduct an interview with LPA.

Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

The following deficincies are being cited Per Title 22 Regulations.

Exit interview conducted. A copy of this report with Appeal Rights was distributed to Assistant Administrator which confirms signature of this report.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Jacques Leffall
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20260102122333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: PEOPLE'S CARE AVENUE 344
FACILITY NUMBER: 547208883
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/08/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/09/2026
Section Cited
CCR
87413(a)(2)
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87413 Personnel - Operations

(a) In each facility:

(2) Care and supervision of residents shall be provided without physical or verbal abuse, exploitation or prejudice.
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Facility is conducting an internal investigation and staff is on Administrative Leave. Licensee agrees to contact CCLD and disclose findings of the internal investigation and will complete the disciplinary action with staff. Licensee agrees to inform CCLD of the result of the disciplinary action by POC due date.
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Based on observation, interview, record review, the licensee did not comply with the section cited above in that 1 out of 1 resident reported that 1 staff verbally abused resident which poses an immediatel health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Jacques Leffall
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2