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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 547209153
Report Date: 01/15/2026
Date Signed: 01/15/2026 03:39:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2025 and conducted by Evaluator Les Xiong
COMPLAINT CONTROL NUMBER: 24-AS-20250707105108
FACILITY NAME:VALOR IN THE WESTFACILITY NUMBER:
547209153
ADMINISTRATOR:SEVERNS, KYLAFACILITY TYPE:
737
ADDRESS:12602 AVE 336TELEPHONE:
(661) 332-2949
CITY:VISALIASTATE: CAZIP CODE:
93291
CAPACITY:4CENSUS: 4DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
02:55 PM
MET WITH: Kyla SevernsTIME COMPLETED:
03:41 PM
ALLEGATION(S):
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Staff do not meet the qualifications to care for residents.
INVESTIGATION FINDINGS:
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On this date, Licensing Program Analyst (LPA) L. Xiong arrived unannounced to deliver findings on the above allegation. LPA introduced self, stated the purpose of the visit and requested to meet with the Administrator. LPA met with Kyla Severns.
During the course of this investigation, LPA reviewed records and conducted interviews.
Record review revealed that S1, S2, S3, and S4 did not have an RBT credential while working in the facility. S4 obtained a RBT credential at a later date. S1, S2, and S3 did not have an RBT credential and were transferred out of the facility.
A deficiency is being issued in accordance with California Code of Regulations, Title 22, Division 6 on the attached 9099D.
Exit interview conducted and a plan of correction was developed and reviewed. A copy of this report and appeal rights were discussed and provided to Kyla Severns.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melinda Hoffmann
LICENSING EVALUATOR NAME: Les Xiong
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250707105108
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: VALOR IN THE WEST
FACILITY NUMBER: 547209153
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/22/2026
Section Cited
CCR
89965(b)(2)
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89965 Personnel Requirements(b)(2)
(b) The licensee shall ensure that each direct care staff person meets the following qualifications: (2) Become a Registered Behavior Technician within twelve (12) months of initial employment. This requirement was not met as evidenced by:
Based on interview and record review, the Licensee did not comply with this section when 3 out of 4 staff did not become a Registered Behavior Technician within 12 months of initial employment.
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Licensee transferred S1, S2, and S3 out of the facility. S4 obtained a Registered Behavior Technician credential. POC cleared.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melinda Hoffmann
LICENSING EVALUATOR NAME: Les Xiong
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2