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13 | An unannounced Complaint visit was conducted on the date & times indicated above by Licensing Program Manager (LPM) See Moua & Licensing Program Analyst (LPA) Kelly McClurg. LPM & LPA met with Executive Director (ED) Shelly Ramon & Resident Care Director (RCD) Sandra Guadarrama.
The Department conducted a tour of the facility, reviewed records, and conducted interviews. During the tour, medications were observed locked in two medication carts. Staff denied that medications were made accessible to residents. The allegation is Unsubstantiated. Exit interview was conducted. |