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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 554500468
Report Date: 06/20/2022
Date Signed: 06/20/2022 11:55:14 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/07/2022 and conducted by Evaluator Chayntel Hunter
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20220607093129

FACILITY NAME:RAGER, NICOLE RENEEFACILITY NUMBER:
554500468
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 8DATE:
06/20/2022
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Licensee, Nicole RagerTIME COMPLETED:
12:05 PM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Children are allowed to cry for long periods of time.
Licensee is operating out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Chayntel Hunter and Tiffanie Diep met with Licensee, Nicole Rager to deliver the findings of the complaint investigation regarding the above allegations. During the course of the investigation LPA Hunter conducted interviews, and obtained information pertinent to the allegations.

It was alleged that the Licensee is operating out of ratio. LPA reviewed attendance sheets and the facility roster, but received conflicting info to detemine that a violation occured. It was also alleged that children are allowed to cry for long periods of time. LPA determined that when children have a hard time, they are redirected. Even though children may cry, or have a hard time, they are attended to. Based on the information obtained throughout the course of this investigation the above allegations could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the finding is UNSUBSTANTIATED. Exit interview was conducted. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Justin L Denton
LICENSING EVALUATOR NAME: Chayntel Hunter
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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