561700220-10-10-2025-17-CC-SMAZ-DMJTCJ-20251017143648

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 561700220
Report Date: 10/10/2025
Date Signed: 10/10/2025 10:46:54 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Veronica Diaz

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20250804090911

FACILITY NAME:	WESTLAKE MONTESSORI SCHOOL		FACILITY NUMBER:	561700220
ADMINISTRATOR:	RHODA MORGAN		FACILITY TYPE:	850
ADDRESS:	228 SOUTH SKYLINE DRIVE		TELEPHONE:	(805) 495-2962
CITY:	WESTLAKE VILLAGE	STATE: CA	ZIP CODE:	91361
CAPACITY:	0	CENSUS: 0	DATE:	10/10/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Rhoda Morgan		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff pushed a child in care.
Staff restrained a child in care.
Staff yelled at a child in care.
Staff made an inappropriate comment towards a child in care.
Staff isolated a child in care.

INVESTIGATION FINDINGS:

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On 10/10/25 at 9:30, Licensing Program Analyst (LPA) Veronica Diaz conducted an unannounced inspection to deliver the findings for the above allegations. LPA met with teacher Mrs. Gloria she stated director Mrs. Rhoda was not here today. Mrs. Gloria called Mrs.Rohda to see if they can come to the center and Mrs. Rhoda said they will be on there way. LPA met with Director Rhoda Morgan at 10:15 and explained the purpose of the visit. Together, LPA and the director toured the facility inside and outside. At the time of the inspection, there were 0 children and 2 staff members present.

The Department received a complaint alleging that a staff member pushed, restrained, yelled at, made inappropriate comments to, and isolated a child in care.

This investigation included two unannounced inspections, record reviews, and interviews with the complainant, director, staff, and parents.

Continued-LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:	DATE: 10/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20250804090911

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: WESTLAKE MONTESSORI SCHOOL	FACILITY NUMBER: 561700220
	VISIT DATE: 10/10/2025

NARRATIVE

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During the investigation, LPA reviewed children’s and staff records, the center’s admission policies, parent handbook, and messages between parents, the director, and staff. LPA also reviewed documentation related to the child’s behavior and staff responses during the time of concern.

During both inspections, LPA observed that the facility was operating within required staff to child ratios and that staff were appropriately supervising children. LPA did not observe any incidents of staff isolating, yelling at, pushing, or speaking inappropriately to children or other staff.

Staff interviewed denied all allegations. They demonstrated knowledge of proper supervision, reporting requirements, and behavior management procedures. Parents interviewed stated they had not witnessed or heard of any concerns regarding staff behavior toward children. Parents overall expressed satisfaction with the care and supervision provided at the center.

Based on LPA observations, record review, and interviews, there was not enough evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
No deficiencies were cited during today’s inspection.

A Notice of Site Visit was issued and must remain posted for 30 days. Appeal Rights were provided, and the report was reviewed. Failure to comply with posting requirements may result in a civil penalty of $100.
An exit interview was conducted, and the report was reviewed with the director Rhoda Morgan

SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:	DATE: 10/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025

LIC9099 (FAS) - (06/04)

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