<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 561702446
Report Date: 10/08/2024
Date Signed: 10/08/2024 02:12:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/10/2024 and conducted by Evaluator Susana Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240810233223
FACILITY NAME:NOAH'S ARK CHRISTIAN PRESCHOOL & CHILD CARE CENTEFACILITY NUMBER:
561702446
ADMINISTRATOR:MONICA HAYESFACILITY TYPE:
850
ADDRESS:120 CHURCH ROADTELEPHONE:
(805) 646-8745
CITY:OJAISTATE: CAZIP CODE:
93023
CAPACITY:84CENSUS: 42DATE:
10/08/2024
UNANNOUNCEDTIME BEGAN:
01:07 PM
MET WITH:Monica HayesTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
(1) Staff uses inappropriate form of discipline.
(2) Staff yells at daycare child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On October 08, 2024 at 1:22 PM, Licensing Program Analysts (LPA's) Susana Martinez and Aaliyah Zendejas conducted an unannounced inspection to deliver the findings of the above mentioned allegations. LPA's met with site director Monica Hayes and advised her of the purpose for inspection. Director provided a tour of the facility, at the time of inspection LPA's observed 42 children in care of 6 staff. LPA's note children were napping in their classrooms.

The Department received a complaint with two allegations indicating (1) staff uses inappropriate form of discipline and (2) staff yells at daycare child. The complainant alleges that when a child does not want to nap a staff member (S1) is assigned to the child as a punishment and S1 screams at child. The investigation included two unannounced inspections, LPA’s observations, interviews with staff and interviews of former and current parents of children in care. Interviews, record reviews and LPA’s observations did not corroborate the allegations noted above.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240810233223
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: NOAH'S ARK CHRISTIAN PRESCHOOL & CHILD CARE CENTE
FACILITY NUMBER: 561702446
VISIT DATE: 10/08/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Investigations revealed that children who do not nap stay in the classroom doing a quiet activity. Staff members interviewed denied witnessing other staff yell at children and deny yelling at children. Staff also revealed that as a form of discipline, staff re-direct children and talk through their emotions. Parents whom were interviewed indicated they were content with the level of care their children received and did not have complaints regarding discipline and have never observed staff yelling at daycare children.

Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies were issued during this inspection.

Notice of site visit was given and should remain posted for a minimum of 30 days.

Exit interview was conducted, appeal rights were given and report reviewed with Director Monica Hayes.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2