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25 | Licensing Program Analysts (LPA) Esther Cortez conducted an unannounced Case Management -Deficiencies visit in conjunction with a complaint visit (Complaint Control #29-AS-20230405151719). The purpose of the visit is to issue citations for deficiency observed during the complaint investigation which is not related to the complaint. Administrator Fe Higgins was contacted via phone and the reason for the visit was explained. Administrator was unable to be at the facility during today’s visit and authorized Karena Higgins to sign and receive the report, however administrator return to the facility by the end of business day and received and signed report.
During today's visit, administrator was unable to be at the facility and directed the LPA to staff Karena Higgins. However, based on the conversation staff Higgins was not able to assist LPA with documentation needed for the investigation. Staff further stated that she is not responsible and is unaware who the designee, lead staff or person in charge was.
Pursuant to Title 22 of the California Code of Regulations Division 6, the following deficiencies were cited (refer to LIC 809-D).
Exit interview conducted, administrator sign and receive report. A copy of the report and appeal rights provided.
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