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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 561703573
Report Date: 10/11/2022
Date Signed: 10/11/2022 01:54:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/10/2022 and conducted by Evaluator Ashley Smith
COMPLAINT CONTROL NUMBER: 29-AS-20221010160134
FACILITY NAME:ELMS RESIDENTIAL CAREFACILITY NUMBER:
561703573
ADMINISTRATOR:HIGGINS, FE LILIA 98FACILITY TYPE:
740
ADDRESS:67 EAST BARNETTTELEPHONE:
(805) 643-2176
CITY:VENTURASTATE: CAZIP CODE:
93001
CAPACITY:54CENSUS: 43DATE:
10/11/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Fe HigginsTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Neglect and lack of supervision resulted in a client hitting another client
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ashley Smith arrived unannounced for an initial 10 day visit. The LPA met with staff Fe Higgins and explained the reason for the visit. Today, the LPA and staff toured the facility at 10:15 a.m., interviewed staff at 10:07 a.m., 10:30 a.m., 11:00 a.m., and 11:10 a.m.; and, interviewed eight (8) residents from 10:20 a.m. - 12:00 p.m. The LPA also interviewed a representative from a collateral agency at 11:50 a.m., interviewed a resident's case manager at 1:00 p.m., and obtained documents.

Regarding the allegation, it was alleged that due to lack of supervision, Client #1 (C1) was hit by Client #2 (C2). Conflicting information was obtained from the interviews with C1 and C2 regarding the incident. C1 stated that the morning of 10/03/2022, C1 observed C2 attempting to steal something near C1’s room. C1 allegedly tried to intervene and tell C2 to stop, and C2 allegedly responded by hitting C1. C2 stated that they did not know why C1 approached them, and said that C1 was upset and reached for C2. C2 said that when they observed C1 reaching for them, they blocked C1’s hand in an attempt to not get hit.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20221010160134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: ELMS RESIDENTIAL CARE
FACILITY NUMBER: 561703573
VISIT DATE: 10/11/2022
NARRATIVE
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Additional interviews confirmed that C1 and C2 were the only persons in the area and staff were not in eyesight of the incident. Interviews conducted with staff in the immediate area revealed that they observed C1 and C2 entering the dining room and at that point, C2 had allegedly already struck C1 in the arm. Staff observed C1’s arm and said it was red. Staff checked in with C1 and asked C1 if they wanted to call the police, which they confirmed. When the cops arrived, C2 was issued a citation.

Interviews with facility residents revealed that no one witnessed the incident, but overall, residents felt safe residing at the facility. Residents did not express any immediate or major concerns regarding lack of supervision. Residents felt that staff would intervene as needed and believed there were sufficient staff monitoring the facility. Some residents mentioned that they kept their distance from C2, but ultimately denied claims of having negative interactions with C2.

Staff interviews revealed that staff were not in the immediate area when the incident happened. Staff felt that it was an isolated incident because in general, C2 has not had many altercations with other residents in the past. Staff noted that they would intervene appropriately if they observed a verbal or physical altercation. The records review revealed that neither C1 nor C2 required 1:1 supervision at the time of the incident. There was no documentation to support claims that C1 had exhibited aggressive behavior towards others, and staff claimed that C1 did not exhibit aggressive tendencies. An interview with C2’s case manager revealed that they believed the 10/03 incident was an isolated incident, as C2 was described as someone who stayed to themselves and said hitting another resident was out of character for C2. C2’s case manager believed that staff appropriately supervised C2 and said facility staff were communicative regarding any change of behavior pertaining to C2.

Based on the investigation, there is insufficient evidence to support the claim that due to lack of care and supervision, C1 was hit by C2. This allegation is deemed Unsubstantiated at this time.

No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.

SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2