565800174-4-8-2026-29-AS-KLOZ-DUK2SM-20260529173921

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565800174
Report Date: 04/08/2026
Date Signed: 04/08/2026 05:11:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2026 and conducted by Evaluator Esther Cortez

COMPLAINT CONTROL NUMBER: 29-AS-20260107091904

FACILITY NAME:	RMC RESIDENTIAL CARE HOME II		FACILITY NUMBER:	565800174
ADMINISTRATOR:	CHARLES CARINO		FACILITY TYPE:	735
ADDRESS:	1925 BEAUFORT AVE.		TELEPHONE:	(805) 483-4628
CITY:	OXNARD	STATE: CA	ZIP CODE:	93033
CAPACITY:	6	CENSUS: 5	DATE:	04/08/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Charles Carino		TIME COMPLETED:	05:15 PM

ALLEGATION(S):

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Resident sustained scabies while in care.
Staff handled resident in a rough manner.
Staff do not treat resident with dignity or respect.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Esther Cortez, along with Tri-Counties Regional Center (TCRC) Quality Assurance Specialist (QAS) Liz Aced-Arnett conducted a subsequent complaint visit to this facility. When the LPA and QAS arrived there were no clients and staff present. At approximately 12:10 p.m., Administrator Charles Carino arrived at the facility and explained the reason for the visit.

On 01/12/2026, LPA Peraldi requested and obtained copies of pertinent documents. Starting at 9:58 a.m., the LPA conducted interviews with Administrators and one (1) staff. At 12:16 p.m., the LPA, along with the Administrator, conducted a physical plant tour. During today's visit, LPA Cortez and Administrator toured the facility, the LPA conducted interviews with the Administrator, Licensee Represantatives Richard Carino and Josephine Carino, one (1) staff and two (2) clients, and conducted a file review.

Report will continue on LIC9099-C, 2nd page.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 29-AS-20260107091904

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: RMC RESIDENTIAL CARE HOME II	FACILITY NUMBER: 565800174
	VISIT DATE: 04/08/2026

NARRATIVE

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On the allegation, “Resident sustained scabies while in care” it is the concern of the Reporting Party (RP) that Client 1 (C1) had a rash covering their body from head to toe, which the facility identified as eczema. The RP believed the rash might be scabies and questioned whether the condition was being appropriately treated. To investigate the complaint, LPAs Peraldi and Cortez conducted in-person and telephonic interviews, as well as record reviews of facility records.

Interviews with Administrator Charles Carino revealed that C1 has a pre-existing diagnosis of psoriasis, which causes C1’s skin to become inflamed, scaly, and itchy. The Administrator stated that C1 receives daily topical treatments and monthly injections for this condition. C1 visits a dermatologist monthly, and the Administrator noted that no concerns regarding scabies had been raised by the specialist during those routine visits.

In early January, the Administrator was notified by C1’s Day Program Director that his two clients had scabies. In response, the facility took C1 to their dermatologist on January 6, 2026, and notified the Department of Public Health regarding the potential exposure at the Day Program.

Record reviews confirmed that C1 has consistently seen a dermatologist. LPA Cortez reviewed medical reports dated 08/28/25, 09/30/25, 10/28/25, 12/02/25, and 01/06/26, which confirmed C1’s ongoing treatment for psoriasis flares using topical medications and Nemluvio injections. The report from 01/06/26 noted a rash flare-up; as a precaution due to the scabies exposure, C1 was prescribed Ivermectin to treat for possible scabies.

Further investigation confirmed that C1’s Day Program was experiencing a scabies outbreak during this period. However, the Department of Public Health could not determine the exact origin of the outbreak. While C1 was treated prophylactically for scabies, there is no medical evidence of a definitive scabies diagnosis. Furthermore, it remains unclear whether the exposure occurred at the facility or the Day Program.

The facility staff communicated with Public Health and CCL in a timely manner and followed all necessary infection control protocols. Based on the evidence gathered, there is insufficient evidence to determine that "Resident sustained scabies while in care". Therefore, this allegation is deemed unsubstantiated at this time.

Report will continue on LIC9099-C, 3rd page.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 29-AS-20260107091904

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: RMC RESIDENTIAL CARE HOME II	FACILITY NUMBER: 565800174
	VISIT DATE: 04/08/2026

NARRATIVE

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On the allegation, “Staff handled resident in a rough manner” it is the concern of the Reporting Party (RP) that a witness (W1) observed Client 1 (C1) being pushed by staff while being assisted onto a bus for transportation to their day program. Additionally, it was reported that C1 had been seen outside in cold weather wearing only boxers and no sweater. To investigate these concerns, LPAs Peraldi and Cortez conducted in-person and telephonic interviews and reviewed facility records.

Interviews with Administrator Charles Carino, facility staff, and two clients revealed no reports or personal observations of clients being shoved or left outside in inappropriate attire. Staff members stated they have never witnessed such behavior and affirmed their responsibility to report any suspected abuse. LPA Cortez attempted to interview C1, but was unable to do so due to the client's cognitive impairments.

LPA Cortez also gathered information from C1’s transportation provider. The provider stated that W1 did not witness staff pushing or throwing C1 in the garage. While staff were observed “pushing” C1 out of the garage toward the bus, the provider characterized the movement as staff trying to get C1 onto the bus rather than aggressive behavior. Quality Assurance Specialist (QAS) Liz Aced-Arnett confirmed that the transportation provider has not submitted any Incident Reports regarding alleged abuse.

Based on the information gathered during this investigation, there is insufficient evidence to determine that "Staff handled resident in a rough manner". Therefore, this allegation is deemed unsubstantiated at this time.

On the allegation, “Staff do not treat resident with dignity or respect” it is the concern of the Reporting Party (RP) that facility staff (S1) treated Client 1 (C1) and Client 2 (C2) with a disrespectful attitude when requested to pick them up from their day program early on multiple occasions. To investigate these concerns, LPAs Peraldi and Cortez conducted in-person and telephonic interviews and reviewed facility records.

A telephonic interview with Witness 2 (W2) revealed they had observed a staff member from the facility being "rough" with C1 during a pickup. W2 stated they did not know the staff member’s name and initially believed the behavior was a response to C1’s specific behaviors. W2 further noted they observed this twice but did not personally characterize it as abuse. Another witness interviewed stated they had not witnessed any staff being disrespectful to the clients and considered any other reports they had heard to be hearsay.

Report will continue on LIC9099-C, 4th page.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 29-AS-20260107091904

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: RMC RESIDENTIAL CARE HOME II	FACILITY NUMBER: 565800174
	VISIT DATE: 04/08/2026

NARRATIVE

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In separate interviews, the facility staff and Administrator Charles Carino denied ever being disrespectful to the clients. Staff revealed that they let the Day Program staff assist the clients out of the program and only assist if asked to. Administrator Carino stated that he personally picks up clients early when requested and does not mind the task as it is his job. Additionally, interviews with two other clients indicated they had not observed staff (S1) being disrespectful to C1 or C2.

Based on the information gathered, the Department does not have sufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation that "Staff do not treat resident with dignity or respect" is unsubstantiated at this time.

Exit interview conducted and a copy of the report and appeal rights were provided.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

LIC9099 (FAS) - (06/04)

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