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25 | Licensing Program Analyst (LPA) Martha Arroyo conducted a Case Management - Deficiencies visit in conjunction with a complaint visit (Complaint Control #29-AS-20230504142222). The purpose of the visit is to issue a citation for a deficiency observed during the complaint investigation.
During the complaint investigation of complaint #29-AS-2023050414222), the following deficiency was observed: On 05/23/2023, while LPA waited for the Administrator in the living room to arrive at the facility, Staff #1 (S1) was observed speaking to Staff #2 (S2) as to why Licensing was visiting the facility. At 3:00 p.m., S1 was observed speaking S2 using inappropriate language and discussing confidential information in front of residents in care.
Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiency was cited (refer to LIC 809-D).
Exit Interview. Citation issued. A copy of the report and appeal rights were issued. |