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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565800303
Report Date: 05/07/2026
Date Signed: 05/07/2026 03:53:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Esther Cortez
COMPLAINT CONTROL NUMBER: 29-AS-20260428112022
FACILITY NAME:COLE VOCATIONAL SERVICES AUTO CENTERFACILITY NUMBER:
565800303
ADMINISTRATOR:TAMMY WORLEYFACILITY TYPE:
775
ADDRESS:2011 AUTO CENTER DR STES 106-7TELEPHONE:
(805) 278-2700
CITY:OXNARDSTATE: CAZIP CODE:
93030
CAPACITY:60CENSUS: 31DATE:
05/07/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Tammy Worley TIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff spoke inappropriately to client in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Esther Cortez conducted an unannounced initial 10-day complaint visit for the above allegation. Upon arrival, LPA met with this facility's Program Director Tammy Worley and was explained the reason for the visit. Entrance interview conducted.

During today's inspection, the LPA briefly toured the facility, conducted an in person interview with the Program Director, and a telephone interview with Staff 1 (S1), conducted a file review, and obtained copies of client records and other pertinent documents relevant to the investigation.

Report will continue on LIC9099-C, 2nd page.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20260428112022
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: COLE VOCATIONAL SERVICES AUTO CENTER
FACILITY NUMBER: 565800303
VISIT DATE: 05/07/2026
NARRATIVE
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Regarding the allegation, "Staff spoke inappropriately to client in care" it is the concern of the reporting party (RP) that on 04/24/2026, Staff 1 (S1) allegedly told Client 1 (C1) "If you don't act right on the bus, I'm going to beat you up." To investigate the complaint the LPA conducted interviews and a file review. Interview with the Day Program's Director revealed that they were informed of the incident and spoke to S1, and S1 admitted to stating something along the lines of "if you don't have a good weekend and I get a report that you weren't good I am going to beat you up" to C1. The Program Director also revealed that S1 has since then been terminated due to the incident. A review of an Incident Report that was submitted to Tri-Counties Regional Center confirmed the incident. Phone interview with S1 revealed that S1 told C1, "if you're not nice to my bus drivers I am going to beat you up". S1 further revealed that they were joking and denied ever physically hitting any of the clients. Based on the information obtained, S1 admitted to speaking inappropriately to the client, the Department has sufficient evidence to support the allegation, therefore the allegation is Substantiated at this time.

Pursuant to Title 22, California Code of Regulations, the following deficiencies are cited (refer to LIC9099-D). Exit interview conducted, appeal rights discussed, and a copy of this report issued.

Exit interview conducted. Today's report was reviewed and Provided.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20260428112022
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: COLE VOCATIONAL SERVICES AUTO CENTER
FACILITY NUMBER: 565800303
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/15/2026
Section Cited
CCR
82072(a)(1)
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82072Personal Rights (a) Each client shall have personal rights which include, but are not limited to, the following:(1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement is not met as evidenced by:
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Program Director stated S1 is no longer working at the facility due to the incident and agrees staff will obtain trianing on personal rights and submit proof of training by due date.
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Based on interviews and record review, the licensee did not comply with the section cited when staff 1 interacted inappropriately with client 1, which posed a potential personal rights risk to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3