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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565800394
Report Date: 05/14/2026
Date Signed: 05/14/2026 02:00:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2026 and conducted by Evaluator Kelly Dulek
COMPLAINT CONTROL NUMBER: 29-AS-20260408153847
FACILITY NAME:BROWN BOARD & CAREFACILITY NUMBER:
565800394
ADMINISTRATOR:BETTINA BROWNFACILITY TYPE:
735
ADDRESS:1337 W. HILL STREETTELEPHONE:
(805) 483-9618
CITY:OXNARDSTATE: CAZIP CODE:
93033
CAPACITY:10CENSUS: 8DATE:
05/14/2026
UNANNOUNCEDTIME BEGAN:
01:04 PM
MET WITH:Karimah Rahman, facility staffTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Licensee does not properly address bed bug infestation
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kelly Dulek conducted a subsequent complaint visit to investigate the above allegation. LPA met with facility staff. Administrator/Licensee was contacted via telephone. The reason for today's visit was discussed. Licensee was unavailable during today’s visit and authorized facility staff to sign today’s report. Entrance interview conducted.

During today's visit, LPA toured the facility with facility staff at 01:10PM. During an initial complaint visit conducted on 04/14/2026, the LPA toured the facility at 03:08PM, made observations and interviewed five (5) total staff and clients. The following was then determined:

Report Continued on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20260408153847
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: BROWN BOARD & CARE
FACILITY NUMBER: 565800394
VISIT DATE: 05/14/2026
NARRATIVE
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It was alleged that the facility has bedbugs, which have not been addressed appropriately. During the initial visit, LPA observed many dead bedbugs and additional evidence of bugs throughout the facility, including in common areas and client bedrooms. Licensee stated the house was tented last approximately two (2) years ago. In the time since then, the facility has had one (1) new client move in and that client’s items were checked for insects upon move in. Licensee indicated there is a problem with bedbugs at the day program the clients attend and licensee suspects that the clients may have brought bedbugs to the home from the day program. Licensee had purchased spray and had been spot treating areas of infestation prior to the LPA’s initial visit. LPA observed cans of spray in the office area. During the initial visit, Licensee stated that a full fumigation was planned. LPA received a phone call from Licensee indicating the facility would be tented on 05/05/2026 and the clients will be in a hotel until clearance is received. During today’s visit, LPA confirmed tenting had been completed on both the house and the detached garage and re-entry was granted on 05/07/2026 at 08:45AM. During today’s facility tour, LPA did not observe any live bugs, however, LPA did advise facility staff to thoroughly clean all areas with remaining evidence of infestation. Based on information gathered during the course of the investigation, there is sufficient evidence to support the allegation; therefore, the allegation is deemed SUBSTANTIATED at this time

Pursuant to Title 22, California Code of Regulations and/or CA Health and Safety Code, the following deficiency was cited (refer to LIC 9099-D.)

Exit interview conducted, appeal rights discussed and a copy of today's report and appeal rights were provided via email.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20260408153847
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: BROWN BOARD & CARE
FACILITY NUMBER: 565800394
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/14/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/28/2026
Section Cited
CCR
80087(a)(1)
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80087 (a) The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors. (1) The licensee shall take measures to keep the facility free of flies and other insects.
This requirement is not met as evidenced by:
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Licensee had the facility tented on 05/05/2026 and was granted re-entry on 05/07/2026, however, the areas were not thoroughly cleaned. Proof of cleaning will be provided to CCL by POC due date.
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Based on observation and interview, the licensee did not comply with the above cited section, as evidence of bedbugs was present throughout the facility, which posed a potential health and safety risk to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
LIC9099 (FAS) - (06/04)
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