565800476-9-24-2026-29-AS-DPEA-DYEQE9-20260930120559

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565800476
Report Date: 09/23/2026
Date Signed: 09/24/2026 06:54:35 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2026 and conducted by Evaluator Valeria Conway

COMPLAINT CONTROL NUMBER: 29-AS-20260618142925

FACILITY NAME:	ATRIA LAS POSAS		FACILITY NUMBER:	565800476
ADMINISTRATOR:	KENNETH MAHLER		FACILITY TYPE:	740
ADDRESS:	24 LAS POSAS RD		TELEPHONE:	(805) 987-9872
CITY:	CAMARILLO	STATE: CA	ZIP CODE:	93010
CAPACITY:	140	CENSUS: 115	DATE:	09/23/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Monique Moreira		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Facility is not assisting residents with medical appointments

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Valeria Conway conducted a subsequent complaint visit to the facility above to deliver final findings of the complaint allegation. At 12:00 LPA met with Monique Moreira, Executive Director and explained the purpose of the visit. Today, a brief tour was conducted. Throughout the course of the investigation, LPA conducted additional interviews and reviewed all documents obtained. The following was determined:

Regarding the allegation of “Facility is not assisting residents with medical appointments” it was the Reporting Party’s (RP’s) concern that facility staff did not schedule a dermatology appointment for Resident #1 (R1). R1 resides in a memory care unit and requires assistance from facility staff and family members to coordinate medical appointments.

Continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Valeria Conway
LICENSING EVALUATOR SIGNATURE:	DATE: 09/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260618142925

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: ATRIA LAS POSAS	FACILITY NUMBER: 565800476
	VISIT DATE: 09/23/2026

NARRATIVE

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Continued from LIC 9099

Interviews with facility staff confirmed that a dermatology appointment was scheduled and that a family member transported R1 to the appointment in April 2026. However, R1 refused to see a dermatologist to have their skin examined and was returned to the facility. Adding that to prevent trauma transfer, facility offered R1’s family to arrange a nurse practitioner to assess and provide wound care to R1 at the facility. R1’s Family Members (FM) stated that facility staff and home health nurses notified them of R1’s skin condition and they immediately scheduled a dermatologist appointment, however, R1 got agitated and refused to see the Dr. On 08/06/2026, R1's physician discussed a dermatology referral; however, R1's FM declined to proceed with the referral. FM understands that the skin lesion could worsen if it is not treated and other options are being discussed with facility staff. FM is satisfied with services provided to R1 and denied ever having a problem with Drs. appointments. Records reviewed established that facility staff communicated with R1’s family regarding R1’s dermatological condition and assisted in coordinating a dermatology appointment. As of 08/27/2026, R1 is receiving hospice services, and hospice nurses visiting R1 are providing wound care.

Based on the above information gathered although the allegations may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegations “Facility is not assisting resident with medical appointments” is deemed Unsubstantiated at this time.

No citations issued. Exit interview conducted. A copy of this report was provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Valeria Conway
LICENSING EVALUATOR SIGNATURE:	DATE: 09/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2026

LIC9099 (FAS) - (06/04)

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