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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565801748
Report Date: 07/27/2024
Date Signed: 07/27/2024 01:28:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2023 and conducted by Evaluator Sandra Urena
COMPLAINT CONTROL NUMBER: 29-AS-20230721124526
FACILITY NAME:SAILS LA LOMAFACILITY NUMBER:
565801748
ADMINISTRATOR:MARIA LASSITERFACILITY TYPE:
735
ADDRESS:2065 ERBES RDTELEPHONE:
(818) 676-9831
CITY:THOUSAND OAKSSTATE: CAZIP CODE:
91362
CAPACITY:4CENSUS: 4DATE:
07/27/2024
UNANNOUNCEDTIME BEGAN:
12:42 PM
MET WITH:Jamie ChavezTIME COMPLETED:
01:23 PM
ALLEGATION(S):
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Staff hit client resulting in an injury.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sandra Urena arrived unannounced for a subsequent complaint visit to deliver the findings for the allegation listed above. The LPA was greeted by staff Moukie Blade and explained the reason for the visit. Staff contacted Administrator Jamie Chavez Callejas, and LPA read the report on the phone. Facility representative was aked to sign the report in the abscence of the Administrator.
On 07/24/2023, Licensing Program Analyst (LPA) Elsie Campos arrived unannounced for an initial complaint visit to investigate the above allegation at 2:10 p.m. The LPA met with Staff Christopher Dike and explained the reason for the visit. Administrator Maria Lassiter arrived shortly thereafter. During the visit, the LPA interviewed staff at 2:42 p.m. and collected pertinent documents. On July 22, 2024, LPA Urena conducted a subsequent visit to the facility and interviewed the Administrator Jamie Chavez in person and the District Manager (DM), Joanna Iniguez on the phone from 12:15 to 12:55 p.m. LPA requested additional documents pertinent to the investigation.
Continues on LIC 9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20230721124526
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAILS LA LOMA
FACILITY NUMBER: 565801748
VISIT DATE: 07/27/2024
NARRATIVE
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Staff hit client resulting in an injury.

On the allegation that facility staff caused an injury to a resident while in care, it is the Reporting Party’s (RP) concern that R1 reported to the RP that on July 15, 2023, Staff #1 (S1) kicked R1 on the foot, causing a bruise on R1’s foot. LPA Elsie Campos conducted an initial 10-day visit, and interviewed S1 about the incident. The interview revealed that R1 became agitated because R1 did not get what they wanted. At some point during the agitation period, R1 eloped the facility by exiting through the back iron gate. Prior to R1 eloping from the facility, R1 was slamming and kicking the iron gate. S1 stated that they did not see it but heard R1 slamming and kicking the gate continuously. Once R1 eloped the facility, S1 followed R1. Upon returning to the facility, R1 continued to kick the gate. S1 denied kicking R1 on the foot.

LPA Urena interviewed District Manager (DM) Joanna Iniguez about the incident. The interview revealed on July 15, 2023, R1 became aggressive after R1 was denied a cigarette. R1 requested a cigarette out of the set schedule, and when R1 was denied a cigarette, they became angry, eloped the facility and kicked a backdoor gate. The DM stated this maybe the reason for the bruise on R1’s foot. On July 23, 2024, LPA Urena conducted a telephone interview with the Quality Assurance Specialists (QA) for Tri-Counties Regional Center. The QA Specialist stated that R1 had become agitated due to not receiving a cigarette. Due to the incident that took place on July 15, 2023, the QA stated that R1 was placed on a contract to be followed by R1 to reduce the possible related emotional triggers that may come with anticipation of the cigarette and being denied the cigarette and/or running out of the cigarette. On July 25, 2023, R1 had a doctor’s appointment. Review of the medical records indicate R1 was seen by the doctor for blisters and foot sprain of the right foot. There is no mention of the bruise or care for the bruise on the discharge medical record. The LPA reviewed a picture of the bruise on the foot of R1, the bruise appears to be on the left foot, in the middle of the left lateral arch side of the foot between the bottom and the upper part of the foot. The bruise appears to be a clearly defined rectangular shape with an approximate 2” width and 1” height. R1 stated to the RP that S1 had kicked R1, however the RP did not specify where S1 kicked R1. The LPA was unable to interview R1 as they no longer live at the facility or the Administrator as they are no longer employed at the facility.

Continues on LIC 9099C...pg. 3

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20230721124526
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAILS LA LOMA
FACILITY NUMBER: 565801748
VISIT DATE: 07/27/2024
NARRATIVE
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Pg. 3

On July 25, 2023, the facility submitted a Special Incident Report and A Report of Suspected Abuse (SOC 341) for the July 15, 2023, incident. The reports states following the incident, on July 18, 2023, a staff identified a bruise on R1 from an unknown source. When the Administrator asked R1 how the bruise occurred, R1 stated that S1 stomped on their foot.

Although the allegation may have happened or is valid, based on information obtained through the interviews, observations and record review, there is insufficient evidence to prove the alleged violation did occur, therefore the allegation that Staff hit client resulting in an injury is deemed Unsubstantiated at this time.

No citations were issued. Exit interview conducted. A copy of the report was issued.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3