565801810-6-17-2025-31-AS-TAGD-DJGUPJ-20250711154535

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565801810
Report Date: 06/17/2025
Date Signed: 06/17/2025 01:51:03 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2025 and conducted by Evaluator Tuesday Cabiness

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20250610131209

FACILITY NAME:	VENTURA TOWNEHOUSE		FACILITY NUMBER:	565801810
ADMINISTRATOR:	EVAN GRANUCCI		FACILITY TYPE:	740
ADDRESS:	4900 TELEGRAPH ROAD		TELEPHONE:	(805) 642-3263
CITY:	VENTURA	STATE: CA	ZIP CODE:	93003
CAPACITY:	566	CENSUS: 240	DATE:	06/17/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Evan Granucci & Daniel Adams		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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1. Staff do not keep the facility free from odor
2. Staff did not ensure that resident was provided comfortable living accomodations

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tuesday Cabiness conducted an initial complaint visit to investigate the allegations mentioned above. LPA met with Executive Director Evan Granucci and informed him the reason of the visit. The following was determined:

Allegation #1: It was alleged that staff do not keep the facility free from odor. To investigate the allegation, during today’s visit and on 06/13/2025, between various times ranging from 8:30 a.m. to 1:00 p.m., (LPA) conducted interviews and a physical plant inspection. Resident #1 (R1) expressed concern about an odor coming from the bathroom sink. According to the Executive Director (ED), the chief engineer, and R1, several visits and inspections of R1’s bathroom had been conducted, and staff did not detect any odor. R1 reported being the only person able to smell the alleged odor. LPA inspected R1’s bathroom sink and noted a faint smell coming from the sink. However, LPA also observed various personal hygiene products on the bathroom counter, making it difficult to distinguish whether the odor was from the sink or the products. Additionally, LPA interviewed R1’s neighbor, who reported no odor coming from their own bathroom.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250610131209

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VENTURA TOWNEHOUSE	FACILITY NUMBER: 565801810
	VISIT DATE: 06/17/2025

NARRATIVE

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To accommodate R1, the ED offered to relocate R1 to another apartment; however, R1 declined the offer. To address the concern, R1, the ED, and the chief engineer agreed to have the facility’s contracted plumber inspect R1’s bathroom. R1 accepted this plan and stated to LPA that after the plumber’s inspection, they will either adjust to the odor or allow the facility to resolve the issue based on the plumber’s findings. Although it was alleged that the facility is not free from odor, based on interviews and observations, there is insufficient evidence to prove the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation # 2: It was alleged that staff did not ensure the resident was provided comfortable living accommodations. To investigate the allegation, during today’s visit and on 06/13/2025, between 8:30 a.m. and 2:00 p.m., (LPA) conducted interviews and a physical plant inspection. Resident #1 (R1) expressed concern about an odor coming from the bathroom sink. Although it was alleged that staff were not attempting to resolve the issue, R1 reported to LPA that the facility has been overly accommodating and has offered to relocate R1 to a different apartment. R1 declined the offer and stated a willingness to work with facility staff to address the concern. The (ED), chief engineer, and other maintenance personnel have conducted several inspections of R1’s apartment to identify the alleged odor. Staff have consistently reported that they were unable to detect any odor; R1 is the only individual who reports noticing it. To further address the issue, the ED has arranged for the facility’s contracted plumber to inspect R1’s bathroom and apartment. R1 informed LPA that they will either adjust to the odor or allow the facility to resolve the matter based on the plumber’s findings. Based on the information obtained through interviews and inspections, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report provided to the Business Office Director Daniel Adams.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025

LIC9099 (FAS) - (06/04)

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