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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565801810
Report Date: 09/04/2025
Date Signed: 09/04/2025 02:24:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/02/2025 and conducted by Evaluator Tuesday Cabiness
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20250102144515
FACILITY NAME:VENTURA TOWNEHOUSEFACILITY NUMBER:
565801810
ADMINISTRATOR:EVAN GRANUCCIFACILITY TYPE:
740
ADDRESS:4900 TELEGRAPH ROADTELEPHONE:
(805) 642-3263
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:566CENSUS: 243DATE:
09/04/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Evan GranucciTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Facility staff do not treat resident with dignity and respect
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tuesday Cabiness conducted a subsequent visit, to deliver the final findings of the allegation mentioned above. LPA met with Executive Director Evan Granucci and informed him the reason of the visit. The following was determined:

It was alleged that staff did not treat Resident #1 (R1) with dignity and respect. To investigate the allegation, on 01/04/2025, from 1:00 p.m. to 2:00 p.m., (LPA) interviewed witnesses identified in the complaint. On 01/09/2025, from 10:00 a.m. to 2:30 p.m., LPA conducted the initial complaint visit, obtained and reviewed resident records, and interviewed staff, R1, and 25 out of 250 residents. On 04/04/2025, from 10:00 a.m. to 10:45 a.m., LPA obtained additional information from witnesses regarding the allegation. According to the information obtained, facility staff attempted to have R1 sign documents without R1’s consent, and it was alleged their behavior toward R1 was rude and disrespectful. During interviews, R1 confirmed that staff attempted to have R1 sign documents but stated that this was an isolated incident involving R1’s daughter and a financial inheritance matter. R1 also stated that,
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 31-AS-20250102144515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VENTURA TOWNEHOUSE
FACILITY NUMBER: 565801810
VISIT DATE: 09/04/2025
NARRATIVE
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overall, staff have consistently been respectful and kind. Interviews with other residents corroborated that staff treat residents respectfully and often go out of their way to assist when needed. Based on interviews with R1, staff, other residents, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report provided to ED.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/02/2025 and conducted by Evaluator Tuesday Cabiness
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20250102144515

FACILITY NAME:VENTURA TOWNEHOUSEFACILITY NUMBER:
565801810
ADMINISTRATOR:EVAN GRANUCCIFACILITY TYPE:
740
ADDRESS:4900 TELEGRAPH ROADTELEPHONE:
(805) 642-3263
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:566CENSUS: 243DATE:
09/04/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Evan GranucciTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Facility staff are harassing a resident to sign legal documents
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tuesday Cabiness conducted a subsequent visit, to deliver the final findings of the allegation mentioned above. LPA met with Executive Director Evan Granucci and informed him the reason of the visit. The following was determined:

It was alleged facility staff were harassing a resident to sign legal documents. To investigate the above allegation, prior to the visit, on 01/04/2025, from 1:00pm to 2:00pm, LPA interviewed witnesses identified in the complaint. On 01/09/2025, from 10:00 a.m. to 2:30 p.m., (LPA) conducted the initial complaint visit and obtained and reviewed resident records, interviewed staff, resident #1 (R1), and (25) out of (250) other residents. On 04/04/2025, from 10:00 a.m. to 10:45 a.m., LPA obtained further information from witnesses regarding the allegation. According to the information obtained, facility staff attempted to have R1 sign documents without R1’s consent and without notifying R1’s Power of Attorney (POA).

(Continued LIC9099C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 31-AS-20250102144515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VENTURA TOWNEHOUSE
FACILITY NUMBER: 565801810
VISIT DATE: 09/04/2025
NARRATIVE
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During the interview, R1 reported that staff took R1 in the facility’s medication room and tried to place a pen into R1’s hand. R1 also stated that staff attempted a couple more times to have R1 sign the same documents on two separate occasions following the initial incident. Although facility staff denied the allegation and other residents did not report concerns regarding harassment, based on R1’s consistent and detailed statements, supporting witness information, and review of R1’s Power of Attorney documentation, LPA determined the allegation is Substantiated. This poses a potential health and safety risk to residents in care.

Citation issued, appeal rights, exit interview and copy of report given to Administrator.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 31-AS-20250102144515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VENTURA TOWNEHOUSE
FACILITY NUMBER: 565801810
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/08/2025
Section Cited
CCR
87468.1(a)(3)
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87468.1 Personal Rights of Residents in All Facilities. (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (3) To be free from punishment, humiliation, intimidation...This requirement was not met, evidenced by, during interviews from the investigation staff
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Executive Director will hav in-service training with staff pertaining to resident rights and including conservator and Power of Attorney for residents.
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on several ocassions attempted to have R1 sign documents that R1 didn't want to sign. This is a potential health and safety risk to residents in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5