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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565801810
Report Date: 09/04/2025
Date Signed: 09/04/2025 01:03:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2025 and conducted by Evaluator Tuesday Cabiness
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20250122114301
FACILITY NAME:VENTURA TOWNEHOUSEFACILITY NUMBER:
565801810
ADMINISTRATOR:EVAN GRANUCCIFACILITY TYPE:
740
ADDRESS:4900 TELEGRAPH ROADTELEPHONE:
(805) 642-3263
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:566CENSUS: 243DATE:
09/04/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Evan GranucciTIME COMPLETED:
01:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Staff behavior poses as a risk to a resident
2. Staff is answering a resident's phone
3. Staff made an unauthorized medical decision for a resident
4. Staff falsified documents regarding a resident
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Tuesday Cabiness conducted a subsequent visit, to deliver the final findings of the allegations mentioned above. LPA met with Executive Director Evan Granucci and informed him the reason of the visit. The following was determined:

Allegation #1: It was alleged staff (S1 and S2) behavior posed as risk to resident # 1 (R1). To investigate the allegation, on 01/29/2025, from 1:00 p.m. to 2:00 p.m., Licensing Program Analysts (LPAs) Gary Tan and Angelica Segovia conducted the initial complaint visit and obtained documents related to the allegation. Multiple attempts were made to contact the complainant; however, the contact information provided was invalid or incorrect. During today’s visit, from 10:00am to 12:00 p.m., LPA T. Cabiness conducted additional interviews and re-reviewed documentation related to this allegation and a similar complaint involving R1. Prior to this visit, LPA Cabiness reviewed the facility’s complaint history and noted that concerns regarding staff behavior had already been addressed under complaint C31-AS-20250102144515, which remains under investigation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20250122114301
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VENTURA TOWNEHOUSE
FACILITY NUMBER: 565801810
VISIT DATE: 09/04/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
 Interviews and facility record reviews revealed there are no staff currently employed at the facility identified as S1 or S2. Additionally, LPA was unable to obtain further clarification from the complainant to support or verify the details of the allegation. Based on interviews, facility records review, and the facility’s complaint history, the allegation may have happened; however, there is insufficient evidence to determine the validity of the complaint. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation # 2: Staff are answering a resident's phone. It was alleged staff were answering resident’s phone. To investigate the allegation, on 01/29/2025, from 1:00 p.m. to 2:00 p.m., Licensing Program Analysts (LPAs) Gary Tan and Angelica Segovia conducted the initial complaint visit and obtained documents related to the allegation. LPA attempted to contact the complainant multiple times; however, the contact information provided was invalid or incorrect.

During today’s visit, from 10:00am to 12:00 p.m., LPA T. Cabiness conducted additional interviews and re-reviewed documentation related to the allegation and a similar complaint concerning Resident #1 (R1). The complainant alleged staff are answering (R1’s) phone. Prior to this visit, LPA Cabiness reviewed the facility’s complaint history and noted that concerns regarding staff behavior had already been addressed under complaint C31-AS-20250102144515, which remains under investigation.

Interviews and facility record reviews revealed there are no staff currently employed at the facility identified as S1 or S2. Additionally, LPA was unable to obtain further clarification from the complainant to support or verify the details of the allegation. Based on interviews, and the facility’s complaint history, the allegation may have happened; however, there is insufficient evidence to determine the validity of the complaint. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation #3: Staff made an unauthorized medical decision for a resident. To investigate the allegation, on 01/29/2025, from 1:00 p.m. to 2:00 p.m., Licensing Program Analysts (LPAs) Gary Tan and Angelica Segovia conducted the initial complaint visit and obtained documents related to the allegation. LPA attempted to contact the complainant multiple times; however, the contact information provided was invalid or incorrect. During today’s visit, from 10:00am to 12:00 p.m., LPA T. Cabiness conducted additional interviews and re-reviewed documentation related to the allegation and a similar complaint concerning Resident #1 (R1).

(Continued on LIC9099C

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20250122114301
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VENTURA TOWNEHOUSE
FACILITY NUMBER: 565801810
VISIT DATE: 09/04/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The complainant alleged staff are answering (R1’s) phone. Prior to this visit, LPA Cabiness reviewed the facility’s complaint history and noted that concerns regarding staff behavior had already been addressed under complaint C31-AS-20250102144515, which remains under investigation. Interviews and facility record reviews revealed there are no staff currently employed at the facility identified as S1 or S2. Additionally, LPA was unable to obtain further clarification from the complainant to support or verify the details of the allegation. Based on interviews, and the facility’s complaint history, the allegation may have happened; however, there is insufficient evidence to determine the validity of the complaint. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation # 4: Staff falsified documents regarding a resident. To investigate the allegation, on 01/29/2025, from 1:00 p.m. to 2:00 p.m., Licensing Program Analysts (LPAs) Gary Tan and Angelica Segovia conducted the initial complaint visit and obtained documents related to the allegation. LPA attempted to contact the complainant multiple times; however, the contact information provided was invalid or incorrect. During today’s visit, from 10:00am to 12:00 p.m., LPA T. Cabiness conducted additional interviews and re-reviewed documentation related to the allegation and a similar complaint concerning Resident #1 (R1). The complainant alleged staff are answering (R1’s) phone. Prior to this visit, LPA Cabiness reviewed the facility’s complaint history and noted that concerns regarding staff behavior had already been addressed under complaint C31-AS-20250102144515, which remains under investigation. Interviews and facility record reviews revealed there are no staff currently employed at the facility identified as S1 or S2. Additionally, LPA was unable to obtain further clarification from the complainant to support or verify the details of the allegation. Based on interviews, and the facility’s complaint history, the allegation may have happened; however, there is insufficient evidence to determine the validity of the complaint. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report provided to Executive Director.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3